Strategic planning/Policies: Planning for the development of Human Resources Developed/updated and implemented employee reward and recognition schemes & exit interviews. Recruitment and Selection: Selecting skilled employee to support the business plans, Travelled and conducted Campus interviews, Developed sources for walk in interviews. Training& Development: Implemented training modules for all employees using effectively internal & external sources, introduced training needs identification systems. Compensation management: Designed and implemented salary process in consideration with statutory applications. Proposing and leading the initiative for outsourcing benefits and payroll; decreasing spend and company liability while adding skill and service to the functionsEmployee welfare: Employee medical schemes, Incentive plans, Tours & events, Birthday greetings, Career planning & personality development programs, Speech & Hear programs, etc.Development interventions: Performance appraisals, Performance based incentive schemes, Job rotations & job enrichments, assisting in delegating teams, policies aligned with business objectives, Employee recognition schemes, Communication platforms, etc.Administration: Supervised admin related activities, Infrastructure management, facilities planning, and security, Cost control & Coordinating for operations directives.

Senior Manager HR Shared Services• Process Definition & Documentation• Resource Planning• Performance Planning• Talent Management• SLA & Process Compliance• Work Allocation• Customer & Client Management• Governance Compliance• Knowledge Management• Process Re-engineering• Resource Optimization• Audits & Compliance

● Involved in assisting in processing visa’s, work permits for employees based out of UK and India.● Awareness and application of right SOC codes based on the job descriptions. Keep a tab of change in SOC codes and change in wages and inform the same to Global mobility team. Apply appropriate rate of wage for the occupation as provided in the regulation/law.● Involved in maintaining documents of all Sponsored Migrants which is required as per UKBA audit. UK Sponsor License renewal on time.● Keep a tab of SMS update on time. Keep track all UK extensions cases on time and keep track on their contact details for audit purpose. Prepare Compliance Document’s and file for audit. Always touched 100% Audit result. • Employee Business Visa- Ensuring on time processing of work permit, business and transit visas for more than 75 countries. Taking care of Geographies like South Americas, North America, Europe, Africa and Asian countries.• Onsite resources deployment – Coordinating with resourcing head / delivery unit head and project managers for onsite resource deployment, onsite assignment duration, visa category & Human Resource Management Professional allocation of the resources based on the onsite project need, also share visa/ work permit tracker on monthly basis with all the employment details.• Vendor development- Coordinating with the various vendors (Immigration Lawyers) on a daily basis for smooth operational processes.• MIS for Management: Maintaining a complete database of all employees for Business work visas and processing them in case of onsite billable opportunities.• Employee Contact: Responsible for meeting employees and resolving their queries regarding onsite salary offer, work permit bond, cost of living, work permit and Biz visa process, Immigration rules & policies.• Ensure high degree of compliance to the documented processes, client/organizational policies.• Ensure the team is profitable, capable and engaged.

• Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats.• Ensure OE documentation is updated and drive OE methodologies in day to day operations.• Coordinate creation of documentation - responsibility of creating new documents for any transitioned process.• Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence.• Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Same is required to be documented and all related documents to be updated to reflect the change.• Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution.• Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team.• Assist in creating annual team objectives, evaluating team member performance monthly and performance cycles as applicable.• Drive Gen 4 projects and create value for the Clients.• Ensure the team is profitable, capable and engaged.• Achieving the yearly targets of Cost to Serve ($50,000), CVC ($3.8 M) under profitable, OE score of 4.0 under capable and retention target of 13% under engaged.

Employee Life Cycle Management - Onboarding, Induction, Database Management, Background Verification, Absence Management, Payroll, Compensation and Benefits, Exits, Full and Final Settlement.