• Assist Veritas Customers in Migrating their On-Prem Enterprise Vault to our Veritas Alta Cloud Archiving Solutions.• Collaborate with Sales, Engineering & the Devops Team, in ensuring a smooth transition for our existing customer's Journey to Adopt Veritas Cloud Services offerings.• Assist Customers using Veritas Alta SAAS Protection with Various issues ranging from, policy-based capture, synchronization, backup, migration, restores and/or tiering of various file system storage and application data sources(Office 365, Google Workspace, Salesforce, Windows File Server, Amazon S3 Storage).• Assist Devops teams in Infrastructure Provisioning and Management, Upgrading Tenants with Latest Builds & patches.• Monitor Cloud VM workloads and gather metrics related to resource utilization, performance, and user demand. Assisting Devops Team for capacity planning, performance optimization, and scaling decisions. • Assist Devops Teams to provide auto-scaling capabilities to set thresholds for CPU utilization, network traffic, or other metrics, add or remove VM instances as needed to meet the workload demands.• In addition to actively contributing, learning, and growing in the Cloud Transformation Journey, I consistently uphold and excel in my previous role's responsibilities, requirements and expectations associated with my prior position.

• Analyze complex product issues, investigate root causes, and develop innovative solutions to ensure timely issue resolution and customer satisfaction.• Collaborate with cross-functional teams including engineering, product management, Frontline & Advanced Support Teams to drive effective resolutions to Cases and manage customer expectations.• Provide mentorship and guidance to Frontline & Advanced Support Engineers, sharing knowledge and helping them develop their technical skills. Act as a technical leader setting best practices, fostering a culture of continuous learning, and driving technical excellence within the team.• Work closely with Engineering teams to escalate and resolve product-related issues, provide feedback on product design, and contribute to bug fixing and feature enhancements. • Collaboration with sales, pre-sales, and account management teams to help ensure a unified customer experience & effective communication is maintained throughout the support process.• Participate in Sprint Demos & Product Certifications before General Availability Release, which needs Collaboration with developers, designers, testers, and product owners.• Contribute to Knowledge Management in Creating, Reviewing & Publishing Tech articles.• Collaborate with KM teams implementing search engine optimization (SEO) techniques, improving content structure and formatting, to make the content more engaging and accessible.

• Facilitated New Hire Product Training's for Veritas Data Governance Products (Enterprise Vault, Discovery Accelerator, Compliance Accelerator). I have good experience in various teaching methods and techniques to effectively communicate complex technical concepts and skills to the participants, in a simplified manner. This may involve creating presentations, conducting hands-on lab exercises, and facilitating discussions.• Stay up to date with the latest Product developments to gain expertise to answer questions, provide guidance, and address any technical issues that may arise during the training.• Conduct periodic product assessments & working closely with managers and Support leadership to identify specific training needs and objectives.• Responsible for reviewing and updating training materials and curriculum, to ensure they remain current and relevant. Ensuring we integrate new technologies, best practices, and industry trends into our training content, to provide Support Engineers & Technical Sales team with the most up-to-date information.•In addition to my role as a Product facilitator, I was also responsible for handling Customer & Sales Escalations from L1 & L2 Teams, driving each of them to a successful closure.

• Assist Veritas customers using Enterprise vault with installation, configuration, upgrade, migration & troubleshooting issues of any complexity within EV.• Calibrate Indexing related issues that facilitate EV searches from archived data.• Assist customers on archiving/retrieval/restore issues from email clients like outlook, OWA, Windows file server. • Identify issues on MS Exchange Servers , Windows Server, Storage Devices (EMC, Netapp, HCP) in context to Enterprise Vault integration & functional aspects.• End to End support for customers using Veritas eDiscovery Services (Compliance Accelerator & Discovery Accelerator) helping them install, upgrade, migrate & troubleshoot issues related with searches, legal holds, sampling & exporting archived contents into different file formats.• Assist customers with SQL issues, writing custom queries as Enterprise Vault uses MS SQL as backend.• Assist in Configuring & setting up Migration of Archived data to different storage devices (NTFS, ECS, HCP,EMC Isilon,Centera)• Co-ordinate with Business Critical Customers, Veritas partners, consulting & RPS teams to address service SLA’s, technical queries & offer assistance as required.

• Responsible for Installing, configuring, administering, and troubleshooting Symantec Backup Exec for Windows Server.• Performed disaster recovery for Windows server, Exchange Server, Domain Controllers, Application Servers and/or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer.• Providing best possible strategies for Backups & restores by understanding resources, storage availability & scheduling requirements.• Assist in Media Management with different types of media, including Tapes, Virtual Tape Library, Tape Library, Hard Disk, USB Drives, NAS, and SAN.• Regulate Tape Library and SCSI issues.

• In my role with Mphasis, I have successfully deployed a diverse range of business applications using Symantec Altiris as the deployment and management platform. Leveraging my expertise in Altiris, I have streamlined the application deployment process, ensuring smooth installations, configurations, and updates across the organization. • Have successfully managed large-scale workstation reimaging projects, ensuring seamless transitions to updated operating systems.• Creating, modifying, and managing user accounts within Active Directory. From provisioning new accounts to assigning permissions and managing group policies, to ensure user access management while maintaining data security and compliance.