As a seasoned Salesforce QA Lead with specialized expertise in IVR Routing CTI, I am dedicated to driving quality assurance excellence in Salesforce implementations. With a strong background in QA methodologies and extensive experience in IVR integration, I bring a unique blend of skills to ensure seamless customer experiences and optimal system performance. Me as a HCM Platform QA Specialist, I lead comprehensive QA initiatives tailored specifically for HCM platforms. I excel in developing and executing rigorous test plans, encompassing functionality, integrations, security, and usability, to guarantee the quality and effectiveness of HCM solutions.

• Key Areas: Requirement Analysis, Manual Testing, Defect analysis and Reporting, Issue Resolution, Test Data Preparation.• Strong knowledge of Software Development Life Cycle (SDLC)• Strong Knowledge on HCM Platform.• Proven Knowledge in UI Testing, Database Testing and Back End Testing.• AWS Testing as part of Time Off Migration.• Excellent configuration skills and familiar with Administration and custom controls for user profiles in Salesforce• Tested and wrote queries on work flow to create dummy data in sandbox environment• Worked on Customization, Creation and maintenance of Record types, Page layouts, Objects, Tabs, and fields etc in Salesforce.com• Created Search layouts to organize fields, Custom links, related lists, and other components on record details and edit pages• Expertise in Designing and Execution of Test Cases and Tracking Defects in CA Rally.• Experience in preparing the Weekly and Monthly status reports.• Experience in providing the Work Estimate.• Good exposure in Requirements understanding and analysing.• Expertise in performing different types of Testing: Black Box Testing - Functional Testing, System Testing, Regression Testing and Database Testing.• Experience in Quality Centre.• Good team player with excellent ability to learn the new technologies in short time.