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• Spearheading Customer Success Initiatives across South India (Tamil Nadu, Kerala, Karnataka), managing a portfolio worth over INR 70+cr • Responsible for P&L (Contribution Margin) and Revenue Management• Delivering Value Retention and Customer Retention• Ensuring timely billing and collections• Managing up-sells, and cross-sells• Driving operations strategy, Team Productivity and cost rationalization• Regular reviews and monitoring• Account segmentation and… Show more • Spearheading Customer Success Initiatives across South India (Tamil Nadu, Kerala, Karnataka), managing a portfolio worth over INR 70+cr • Responsible for P&L (Contribution Margin) and Revenue Management• Delivering Value Retention and Customer Retention• Ensuring timely billing and collections• Managing up-sells, and cross-sells• Driving operations strategy, Team Productivity and cost rationalization• Regular reviews and monitoring• Account segmentation and prioritization Show less

• Conducted training in Soft Skills, including Presentation Skills, Aptitude Training, and Resume Building as part of Placement Training• Managed Corporate Interface, led Team Management, and facilitated Talent Engagement• Taught Technical and Management Courses

 Managed a P&L of INR 50cr+ with a 10 member team Acquired more than 10 high potential and 40 low-potential clients with a funnel of 300 clients Responsible for end-to-end customer management (OEM, Manufacturing & FMCG), including Opportunity identification, Bid response, revenue retention and customer service Ensured seamless end-to-end delivery by closely collaborating with cross-functional teams - including product / tech, operations, supply, finance Analyzed customer… Show more  Managed a P&L of INR 50cr+ with a 10 member team Acquired more than 10 high potential and 40 low-potential clients with a funnel of 300 clients Responsible for end-to-end customer management (OEM, Manufacturing & FMCG), including Opportunity identification, Bid response, revenue retention and customer service Ensured seamless end-to-end delivery by closely collaborating with cross-functional teams - including product / tech, operations, supply, finance Analyzed customer portfolio, creating account plans for successful outcomes in CxO meetings Show less

 Responsible for annual sales turnover of 80cr+, across B2B and B2C segments Successfully responded to RFPs, securing multi-year contracts with winning proposal Recognized with the “Achievers Award” in 2017 for large account penetration and Project Management Closely worked with the largest names in the Indian M&D and BFSI segments & executed Project Plans for timely and budgeted completion of large-scale projects in Telematics, video collaboration, and cloud services, directly… Show more  Responsible for annual sales turnover of 80cr+, across B2B and B2C segments Successfully responded to RFPs, securing multi-year contracts with winning proposal Recognized with the “Achievers Award” in 2017 for large account penetration and Project Management Closely worked with the largest names in the Indian M&D and BFSI segments & executed Project Plans for timely and budgeted completion of large-scale projects in Telematics, video collaboration, and cloud services, directly engaging with CxO’s Improved CMS & RMS by overseeing Airtel outlet stores in customer locations Collaborated with client business & IT teams, leveraging Data Analysis to proactively identify customer issues Conducted customer training and in-house sessions on technology and network Managed Sales Funnel by meticulously tracking sales stage through SFDC Show less

• Member of SCM Pre-Sales team, handling RFPs in Life Sciences, Manufacturing, and TTL• Owned end-to-end Bid management for US/Europe opportunities, handling deal sizes up to $80 mn. Achieved a 75% progression rate from P0 to L2 (Bid Defense) stage• Managed Bid Pricing, coordinating with multiple departments for commercials and aligning business cases with client requirements• Handled enterprise accounts in American and EMEA geo, contributing to additional business• Developed… Show more • Member of SCM Pre-Sales team, handling RFPs in Life Sciences, Manufacturing, and TTL• Owned end-to-end Bid management for US/Europe opportunities, handling deal sizes up to $80 mn. Achieved a 75% progression rate from P0 to L2 (Bid Defense) stage• Managed Bid Pricing, coordinating with multiple departments for commercials and aligning business cases with client requirements• Handled enterprise accounts in American and EMEA geo, contributing to additional business• Developed solutions in collaboration with cross-functional teams, building Proof of Concept (POC), and reusable modules• Created RACI matrix for effective governance, defining clear roles and responsibilities between HCL and clients• Managed client visits, acting as a key interface between clients and HCL stakeholders.• Defined Project Scope & Objectives, evaluated Project Performance, and performed Risk management for client reviews• Proficient in creating SIPOC and process flows for new client processes• Initiated & managed Analyst relationships, targeting new clients and providing process improvements• Led the Taskforce for CSR Activities within the mapped business unit Show less

• Evaluated Lubricant Market Potential in MLCV, with recommendations for market capture• My market potential estimate differed by only 10% from Frost & Sullivan's assessment• Identified opinion leaders for target customers and recommended strategies to engage one target group effectively• Analyzed purchase and trading behavior of the target group• Identified gaps in Customer Acquisition procedures, proposing Activation and promotion strategies to drive trials• Provided… Show more • Evaluated Lubricant Market Potential in MLCV, with recommendations for market capture• My market potential estimate differed by only 10% from Frost & Sullivan's assessment• Identified opinion leaders for target customers and recommended strategies to engage one target group effectively• Analyzed purchase and trading behavior of the target group• Identified gaps in Customer Acquisition procedures, proposing Activation and promotion strategies to drive trials• Provided findings and aligned recommendations on lubricant packaging with the company's business strategy Show less

• Led Sales and Distribution project to boost Virgin mobiles' market share in Pune• Devised a sales strategy for personalized product selling to the Target Group• Acquired new customers through Below the Line (BTL) activities• Engaged customers in a social media campaign through persistent follow-up

• Customer-focused IT professional with a rich experience in Telecom Domain in analyzing and testing Business requirements, thereby ensuring 100% error-free code in the production environment• Project Coordinator and single point of contact in the project, leading a team of 5 members across geographic locations• As a member of TCOE (Testing Centre of Excellence), implemented DP Causal Analysis and Resolution (CAR), thereby ensuring zero post-production defects• Proficiency in Manual… Show more • Customer-focused IT professional with a rich experience in Telecom Domain in analyzing and testing Business requirements, thereby ensuring 100% error-free code in the production environment• Project Coordinator and single point of contact in the project, leading a team of 5 members across geographic locations• As a member of TCOE (Testing Centre of Excellence), implemented DP Causal Analysis and Resolution (CAR), thereby ensuring zero post-production defects• Proficiency in Manual and Automation Testing and automated test scripts to cut down on testing time by 18%• Created a Workflow Management Tool (WFM) to allocate responsibilities to team members in a periodic basis, thereby improving the efficiency of team by 15%• Created standard templates for test data, which eliminated redundant work and reduced 10% of man-hours• Analyzed Business requirements and created User Manuals for End User Training • Experienced in QTP & Defect Tracking and Bug reporting using “Quality Center” and “Bugzilla”• Defined System Test plan, Test Strategy, Test Summary Matrix and Testing design document, which supported in Quality Metrics, Reporting & Process Improvements• Interviewed candidates for various roles in the team and conducted training sessions to impart knowledge on client business models and functions Show less