I am leading a hybrid portfolio comprising of- Business Execution: supports COO office with Operational drivers; financial discipline, cost and efficiency ; strategic branding- Data Intelligence: Deep business and customer insights; Business reviews; Sales and Frontline insights; material for Customer annual reviews. Skill mix includes Qliksense, Power BI, Advanced Excel, Confluence, Sharepoint- Change & Transformation: GCC projects to deliver continuous improvement; transition governance; system and policy change governance- Automation: Project and Business support for Machine Learning; central hub for End user developed automation. Diverse skill mix including AI, PowerApp, SQL, VBA, Python.- Process Capability & Continuous monitoring: sample based/ automated/ data driven continuous monitoring programs supporting multiple institutional functions such as Onboarding, Channel maintenance, Lending, Trade & Supply chain Finance. Risk culture driver with focus on systemic breaks; support business governance with audit readiness.

Top line experience in Operations, Risk and ComplianceManaged cross functional and regional teamsIn my current role - Leading Operational build in supply chain, structured commodity finance and portflio management products- institutional business Ops Quality Control covering Trade, Wholesale Lending, Client onboarding and KYC functions-Business Analytics driving the build of visual storyteller with Qliksense-Machine Learning delivery, business requirements and continued support-Capability build and transitions

Leadership functions:- Embedding best practice standard in first line of defense for Trade & Supply Chain business w.r.t. Trade Sanctions, External Fraud and Trade Based Money laundering- Lead implementation of respective Machine learning solution for Sanctions party loading, and 1st level due diligence for de-identification of filter hits (false hit + escalation protocols); supervised learning; improvement etc. - Data driven intelligence for customer, sales, operational insights; business management for traction of key business performance metrics; proactive intelligence such as credit limit replenishment etc. - Process and policy ownership; procedure documentation; operationalize Policies; technical and product advisory; Training and capability support; Change management

Change leadership implementing TBML (Trade Based Money Laundering) across the Trade OperationsKnowledge management- procedures and process build; training; awareness upliftDigital Uplift: Lead and coordinate with vendors and in-house developers to build a streamlined systemic solutions to generate TBML alerts and enhance transaction monitoring.Works hand in hand with Product and Risk teams to develop a best in class TBML model.

Processing and Services for ANZ Group Network countries (11 Pacific countries, Australia and New Zealand) - Combination of Hub and Regional (for Pacific Countries) Operations.- The role also includes maintaining a competitive Operations Team which covers - Consistent delivery of Service levels; coordination with in country Operations and Frontline teams; Efficiency and Quality uplift in line with global KRIs; string control environment; client insights and value added services (custom reporting and MIS to support specific client/ Transaction Banking needs). Also build local talent both team and leadership level by mentoring staff and driving for internal/ external certification and create a knowledge economy.- Financial year 2016: Well Managed Business performance; piloted the Global trade Single Deal Release initiative which resulted in a reduction in Customer Turnaround time by 40% whilst maintaining quality levels. This along with other initiatives generated 19% operational efficiencies. Lead the Risk Weighted Asset reduction and Capital Provisioning cleanse by realigning Trade guarantee assets and followed up fee revenue. Lead Transaction Banking e-Channel utilization in Pacific with uplift from 1% in 2014 to 18% in 2016. Highest customer compliments out of Pacific Operation teams received to-date. Individual performance rated ‘Outstanding’. Nominated by Pacific Operations for Take Charge & Standout Awards.

- Decommissioning of Complex procedures and amendments to High Risk review procedures that improve efficiency of business while ensuring rigorous risk framework.- End to End Process Reviews including Technology release processes; Structured Trade Finance Operations; Vietnam Trade Finance Operations; Service Support functions- As Stand-in to Global Test Manager for Trade and Supply Chain Operations and Trade Services, coordinated Local Testing, reporting and agreeing results and implementation of Remedial actions with Business.- Risk Reviews- Business processes are reviewed at various stages: Transition/ BAU/ Change management. Proactive identification of Risk: Risks are identified and mitigates are agreed with support unto implementation.

Manager, Quality Management, Trade Operations, Germany- Leading Quality initiatives alongside the CoC (Centre of Competence) Germany.- Key responsibilities included Client Complaints analysis, RCA, Risk identification & Control implementation, Management Dashboard and periodic discussion with team heads of Products handled in Trade Ops- Germany. Additionally this role also included working on Projects, Capacity Model, KPI reporting and coordinating Operations and Project Review Meeting with stakeholders.- Responsible for the Process Flow streamlining and Process Documentation for Germany Trade Operations.- Coordinated the CCDB (Client Database) restructuring Project with QM Germany and Trade Services, Germany. To align the database for consistent customer instructions and to avoid route backs and errors. Apart from improved customer TAT, this also brought in efficiencies.Manager- Export Collections, Germany Trade Operations- Transition of Export Collections for Germany- Acknowledgement by Project team, Trade Centre Germany and DBOI management for quick learning curve, consistent performance. First team to achieve desired KPI levels- In scope of first phase of migration, also supported, Export Settlements and LC Advising & Confirmation as an Operations Manager.- Travelled across Germany Trade Centres collaborating with Client Services (Sales/ frontline) and also share perspective on Complaint handling and issues. As a consequence took over responsibility of Quality management: complaints root cause reviews and process standardization initiatives.

Team Leader, Guarantees Issuance & Import LC Payments (Trade Finance Operations)- 15+ Efficiency projects lead and implemented- awarded for most Process Improvements in a single FY (2008)- Experienced in Process Mapping; User Acceptance and Regression Testing; Change and Transitions.- Transition and Operations Lead managing Guarantees Issuance process of Barclays, U.K., which involved support with process documentation, service levels, manpower allocation and training of resources.- The Team was awarded for most successful transition to BAU level.- Awarded for successful transition of Western Europe Trade businesses (Portugal and Italy). The team was trained in a live environment while ensuring acceptable service levels including BAU processes.

Started career as Team Member at ABN AMRO Captive business (entity absorbed into RBS in 2008/9) . Promoted thrice (last role held: Team Leader Import Letters of Credit- Trade Operations). Worked across multiple Trade products, engaged in process mapping, process improvements using VBA/ Excel; Documentation. - Played role of a Business SME Tester for a customer portal application build.