Karthik Ramkumar Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai Area, India

Mumbai

Tasks and Responsibilities Managed:a) Development of Content Management System (CMS)b) Develop and manage content for www.fridaymoviez.comc) Coordinate with content provider and PRO(s)d) Coordination with various PR companies across Bollywood and Kollywood for sourcing contente) Maintain a consistent look and feel throughout all web propertiesf) Copyedit and proofread all web contentg) Keeping self updated with latest happening across 4 woods (Hollywood… Show more Tasks and Responsibilities Managed:a) Development of Content Management System (CMS)b) Develop and manage content for www.fridaymoviez.comc) Coordinate with content provider and PRO(s)d) Coordination with various PR companies across Bollywood and Kollywood for sourcing contente) Maintain a consistent look and feel throughout all web propertiesf) Copyedit and proofread all web contentg) Keeping self updated with latest happening across 4 woods (Hollywood, Bollywood, Tollywood and Kollywood)e) Short Film Managementf) Content Acquisition:g) Did research and identified different types of content which can sourced.e) Evaluation of content providersf) Negotiating the best rates without hampering quality and quantity of contentg) End – to – end management of Short film purchaseh) Worked closely with the technical team to maintain site standards with regards to new developmenti) Posting updates on Facebook and Twitter page of fridaymoviezj) Managing and coordinating Bollywood events Show less

Job profileMultiple projects- Bollywood Hungama and Consumer Business.Coordination- Cross Functions and within the team.Vendor Management.SPOC for routing queries and enhancement to the tech team.Daily tracking of activities being under taken.Highlighting flags by forecasting risks.Meeting Management.

Job profile-Meeting Management:-Training coordination-Training / meeting room management.-Manage training session planning-Training team stationery and handset inventory management.-Perform the role of a coordinator between departments before and during a training session.Reporting / MISData Management: Maintain data for new recruits, Trainer appraisal, and Attrition report.New Hire Training Go Live plan (weekly) - schedule with timelines and roadblocks… Show more Job profile-Meeting Management:-Training coordination-Training / meeting room management.-Manage training session planning-Training team stationery and handset inventory management.-Perform the role of a coordinator between departments before and during a training session.Reporting / MISData Management: Maintain data for new recruits, Trainer appraisal, and Attrition report.New Hire Training Go Live plan (weekly) - schedule with timelines and roadblocks, Trainer Attendance Report, Attendance Allowance Report and Calculation of Training Hours, Monthly Attrition report.Inter Department coordination HR - Recruitment information, On Boarding activity of new employee, Operations Teams - sharing information pertaining to Floor roll outs and New Hire Training batches, Training Team Roster management.Transport management for the Team.Tasks undertaken:-Team Attendance Management:-Project planned and scheduled for streamlining attendance capture systemHRMS Tool: [Human Resource Management System].- Nominated as the SPOC for the Training Department.- Project involved sharing my requirements, suggest improvements, and provide team feedback on usability of the tool, regular maintenance and enhancement of the application once implemented.HUTCH On The Job Training (OJT) Project:Proactively approached to be in the role of an OJL leader.My role:Scheduling of OJL with Operations planning, trainers and OJL manager in Brisbane.Create and regularly update customer scenarios and brief OJL manager in Brisbane.Call listening to ensure process and spirit of OJL is maintained.Share documented feedback in one on one session with new advisor along with the trainer.Engagement with Brisbane OJL manager.Canvas Management.Planning of seating arrangements, IP Phones, PCs, systemsOther Projects Managed: Training department budgeting and costing (Training recourses and planning) Show less

Job profileHandling Billing and customer care queries of Australian customers.Handling complaint and difficult calls.Been assigned, to walk the floor in the absence of supervisors. Managing breaks and the average handling time (AHT) of the department.Have kept regular follow ups and walked an extra mile to retain or enhance customer experience.Have been an integral part in coaching (OJT) the new recruits to become competent advisors.Make and generate departmental… Show more Job profileHandling Billing and customer care queries of Australian customers.Handling complaint and difficult calls.Been assigned, to walk the floor in the absence of supervisors. Managing breaks and the average handling time (AHT) of the department.Have kept regular follow ups and walked an extra mile to retain or enhance customer experience.Have been an integral part in coaching (OJT) the new recruits to become competent advisors.Make and generate departmental credit reports. This report helps the department understand the reasons for credits being applied.Participated in several projects- helped in creating a user friendly, process system, for the department.Regularly conducted briefs and debriefs for my team.Have been actively involved in training people for billing.I was selected to move to the customer retentions team based on my performance.Later on moved to the training team on secondment as a Training coordinator. Show less

In silgates i was in outbound salesDescription:Sales advisor- for US based telecom products.Generating leads.Based on performance on selected to be a verification officer on secondment

Job ProfilePart time Customer care queries for credit cards and banking products and home loansAchievementsAppreciated by company for excellent service delivery.

ProfileSending messages on the pagers and providing customer care to Indian customers.

B' Com, Commerce

Diploma In Hr, Hr

Education record

Activities and Societies: Active member in the event committee of “CRECENDO”- An Inter-Collegiate festival at MKS College.

Education record