As a Quality Control Analyst, I assess and address diverse customer demands through software solutions, leveraging various platforms such as Salesforce, Amplitude, Six Sigma, and more. I work with the revenue operations team to ensure quality standards and best practices are followed across the organization, and to optimize customer satisfaction and retention.I have over five years of experience in the B2B and B2C sectors, working as a Quality Analyst at Mphasis before joining Ethos. I have a track record of delivering excellence and innovation, earning multiple awards and recognitions for my performance and contributions. I hold a MBA degree and a BSc degree in Computer Science from Bharathiar University, where I developed my analytical, problem-solving, and communication skills. I am eager to pursue exciting opportunities that will challenge me and help me grow as a professional.