#AzureAdmin #GPMC #Intune #ProjectManagement #Exchangeadmin #O365Admin #ServiceNow #SCSM #Virtualization #ServerManagement #DataCenter #ITOps #ITIL #ITSM• Administration of Windows-based applications of basic principles, theories, and concepts• Administration of Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, resolving complex replication and authentication issues, creating file and print shares• User desktop management with a working knowledge of system patch practices, scripting and imaging• Knowledge of Microsoft Windows security best practices including Windows Firewall, and anti-virus solutions• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP• Administration of Third party software integration within a server enterprise environment• Supports and maintains multiple server hardware platforms• Administration of enterprise backup solutions, including application administration and troubleshooting hardware-related issues• Participate in a 24x7 on-call production support rotation• Act as the Situation Manager, to repair and reform unplanned events that adversely affect the computing environment.

• Configuration, Installation, Maintenance, and Upgrade of the Local Area Network (LAN) and/or wide area network (WAN). • Maintaining the highest level of Network Security. • Research, Evaluate and recommend hardware and software requirements. • Trouble-shoot on challenges for our Internal and External Customers. • Lead & Assist teammates in various IT-related functions. • 3rd line support and escalation point for the core helpdesk. • Lead the helpdesk in supporting the business. • Team escalation point for Technical Issues. • Out of hours support where & when necessary. • Capacity planning of Services & Licenses. • Control Change Management, monitoring, and emergency response.

• Ensure the IT infrastructure, software and hardware are up and running at the expected level and are aligned with business needs.• To do that, the IT system specialist reports to Director, Information Technology and takes the below responsibilities.• Providing support (L2/L3) to all Global users when needed as per ITIL standards.• Managing Incidents, Problem Management and Change Management.• Support IT infrastructure and support for local (Bangalore) office.• Monitoring and optimizing system performance taking up proactive and reactive measures.• Analyzing and launching improvements projects.• Maintenance of Microsoft 365 governance as per security policy.• Handling various projects to improve the quality of service in IT.• Collaborating with the Security officer, the project management office team and the senior director digital and internal communication.• Organizing the IT support services with the other IT specialist in place in Boulogne (Paris) activities, during vacations backup and ticket resolution priority.

HCL TechnologiesSenior Analyst DB-GSDTenure: April 2015 - PresentEmail: sreedhark@hcl.com | www.hcl.com Client: Deutsche Bank AGProject: Global Service Desk and Service OperationsRole: Level-2 Business Support and Application Support