- Held overall responsibility for the company’s Global IT Support Service Delivery.- Acted as a key member of the IT Leadership Team. Key Achievements-------------------• Saved over $100,000 in mobile phone expenses.• Revamped Service Now platform to streamline, Incident Management, Problem Management and Change Management processes.• Established Global Service Desk supporting EU and Japanese users.

• Held overall responsibility for 3 key functions of the company namely, IT Infrastructure, Cyber Security and End User Computing Services.• Designed, Developed and managed the company’s enterprise scale IT hybrid Infrastructure across multiple locations and cloud.• Led and mentored a team of technology professionals including employees as well as external consultants.• Provided day to day workplace technology support for over 1000 end users across geographically dispersed locations.• Spearheaded cyber security operations to provide end user training and institute technical, administrative controls to protect the company from cyber events.• Managed and executed various successful IT projects to support the business.• Managed Budgeting, Forecasting and Expenses.• Negotiated with vendors, service providers and other businesses. • Handled IT Procurement | Managed company Assets | Software licensing compliance.• Acted as IT Infrastructure and Security Liaison for FDA and other Financial audits.• Acted as HIPPA security officer for the parent’s startup healthcare organization, Flipt, LLC• Managed eDiscovery, litigation support, data retention and other projects in collaboration with the Legal department.• Involved with Mergers and Acquisitions.Key Achievements-------------------• Addressed multiple FDA audits from IT perspective to avoid 483s.• Migration of over 1000 users from on premise exchange environment to office 365.• Secure Scalable Storage Solutions using HP 3PAR of Storage Area Network (SAN) technologies.• Virtualization of 100+ servers using VMware and oracle OVM technologies.• Cloud based based Voice Telephony and Contact Center.• Cloud based Continuous data protection and Disaster recovery roll out.• Achievement of 99% customer satisfaction rate; Network/Server availability of of 99.999% • Architected highly available IaaS infrastructure for company’s mobile and web applications using AWS and Azure cloud.

My role encompassed the responsibility for the management and oversight of a global software SaaS operation where I led the development and execution, from the ground up, of a successfully and fully functioning IT infrastructure. I provided leadership and direction when supervising a motivated and driven team of IT professional tasked with building cutting edge infrastructure in a 24X7X365 framework and supporting end users across geographies. I liaised with vendors and negotiated cost effective contracts, and I managed an efficient helpdesk in providing exemplary service to end users. Having excellent oral and written communication skills, I developed highly satisfied customers, mentored teams and collaborated with executive staff to ensure hardware, software and all equipment is working optimally. I conducted research and made valued recommendations on products and services that made a significant contribution to meeting business objectives. I managed AT&T, GoToMeeting, WebEx, Leadformix and Amazon EC2 online tools, and I led disaster recovery and risk plans for business contingency. My most notable achievements were to - Spearhead the use of a Video Conference System to connect employees globally and lead the cloud migration project with Amazon and Rackspace infrastructure. - Play a lead role of a Global Marketing Team to devise innovative technical solutions that improve the return on investment for marketing expenses.- Analyze and develop innovative infrastructure and lead improvements in efficiencies and decreases in costs operational-wide. - Develop and implement effective and efficient IT and security policies. - Design maintenance and evaluation plans of all infrastructure including LANs, WANs, VoIP, Internet, intranet, security, phone systems, video conference systems and wireless implementations.

As an administrator, I ensured effective installations, configurations and maintenance of end user workstation hardware, software, and peripheral devices. I troubleshot strategies to minimize downtimes, and I managed e-mail, Blackberry, print, VPN, domain controllers, backup servers and their associated operating systems and software. I implemented optimal security solutions in regards to firewall, anti-virus, and intrusion detection systems, and I controlled all network hardware and equipment for routers, switches, VoIP gateway and UPSs. I maintained permission and access rights for end user accounts, and I monitored network performance and executed effective improvements, upgrades and repairs to ensure optimal results. My most notable achievement was to research and developed a SSL based VPN system to reduce support calls and increase end user satisfaction to 100%.

I played a pivotal role in the design and deployment of LANs, WANs, and wireless networks, including servers, routers, hubs, switches, UPSs, and other hardware. I installed configured and maintained end user hardware, software and networking products and performed on-site analysis to diagnose and resolve complex hardware problems. As a collaborator, I worked with third-party support and equipment vendors and performed hands-on fixes at the desktop level. I was responsible for effective installations of anti-virus software operational-wide and performed preventative maintenance and post-resolution follow-ups.