Karthika Kumar Email & Phone Number

India

Handling all SAWA-Stop Attending without Authorization cases across Chennai regionSupporting for HRBP, Letter Preparation and sending letters via speed post, Letter tracking, CIR handling, training Awareness session, Audit preparationSet up a weekly call with corporate team to discuss about the status of the cases and Supporting Corporate team for Automation processHandling Stop pay end to end, preparing weekly and monthly PPT, Publishing dashboard weeklyWeekly/Monthly/Annual report prepared and sent to the Branch HR Head and India HR Head.Developed and maintained key HR metrics and dashboards, including employee turnover, recruitment effectiveness, employee engagement, and diversity metrics. Utilized predictive analytics to forecast workforce needs, identify potential HR issues, and support strategic planning.Managed HR information systems to ensure accurate data collection and reporting; collaborated with IT to improve system functionality.Conducted benchmarking studies to compare organizational HR metrics against industry standards and identify best practices.Supported HR strategic initiatives by providing data-driven recommendations and insights to improve HR programs and policies.Designed and maintained a consistent brand identity across all HR communications and materials, including job postings, recruitment campaigns, and internal newsletters.

Operation Risk Management (ORM) is responsible for performing Risk and Control Testing in US Lending Mortgage.The objective of the RCSA (Risk Control Self-Assessment) and Operational Risk Policy is to establish a consistent framework for assessing Operational Risk and the overall effectiveness of the internal control environment across the bank.Adhered to timelines of dispatching the Monthly Business Review deck, huddle minutes, Test procedure amendments reports, etc., to the valuable customer.Work with the Client to ensure that any control gaps are identified and remediation plans are developed with Ops management. These could be required in various communication styles such as reports, presentations, meetings etc.,Tracking of testing items and escalation items to ensure adherence to agreed timelines.Proficient in software's tools like FLOD,Outlook,LSAMS,file-net,Remedy etc., provided by the client to deliver the outcome within the SLA (Service Level Agreement).Quality Controller - Handling monthly deliverables and Quality check for the above process.

Auditing the Foreclosure Process for both Attorney Firm and the processor of a particular loan and provide feedback /recommendation to management based on the firm’s and processor’s performance.Periodic follow up’s with Attorney generals to meet the requested timeline and intercom process.Processed Foreclosure Loans and Followed up with foreclosure attorney firms to ensure properties are taken to sale within stipulated time framesDeveloping a team environment that ensures that all team members perform at a consistent levelPlan to make sure to utilize individual competency of each team member.

Generate water bills for customers based on the readings from the client’s tool.Sharing accurate reading report with Client.Calibration calls conducted to resolve the customer queries.

Performing as a Customer Support Executive.Handled inbound & outbound client dispute calls.Understanding of confidentiality with client information.Preparing daily production and quality reports and sent it to Clients and Top management.