Karthika K Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Working closely with cross functional teams to know the requirements and tool enhancements.Ability to make data-driven decisions.Ability to conduct market research and understand trends.Creating and managing a product roadmap and timelineDeveloping competitive analysis and product positioning strategies

Chennai, Tamil Nadu, India

• Manage Pipeline and ATR and provide regular sales forecast to the management.• Manage the Channel Customers timely renewals process for a defined territory.• Responsible for creating the Renewal quotations, Amendment of the customer Quotations/Contracts.• Responsible for negotiating and receiving purchase orders from customers as well as booking for revenue recognition.• Generating reports in excel which reveals the revenue details for the customer accounts.• Assist the customer’s to be aware and ensure understanding of Corporate Elements.• Complete responsibility of diffusing and escalation troubleshooting wherever necessary.• Responsible for ensuring the target support renewal rate for existing customers in their assigned territory.

Chennai, Tamil Nadu, India

• Manage the Channel Customer's timely renewals process for a defined territory.• Manage Pipeline and ATR and provide regular sales forecast to the management.• Responsible for creating the Renewal quotations, Amendment of the customer Quotations/Contracts.• Responsible for negotiating and receiving purchase orders from customers as well as booking for revenue recognition.• Generating reports in excel which reveals the revenue details for the customer accounts.• Assist the customer’s to be aware and ensure understanding of Corporate Elements.• Complete responsibility of diffusing and escalation troubleshooting where ever necessary.• Responsible for ensuring the target support renewal rate for existing Channel customers in their assigned territory.• To drive customer satisfaction to partner sales channel and drive business opportunity.• Identifying compliance risks from every business line and managing them by providing training, advice, testing and monitoring.• Conducting product migration audit (Part of VSOE Audit) to ensure the configuration is in compliance with the predefined product set up.• Provide management with timely performance feedback, assist in key indicator reporting and trend analysis.• Delivery of annual plan on a monthly and weekly forecast.

Chennai

Operations Management :-Contact Point for entire HP Software Services Renewal backend business.Responsible for the maintenance of the Customer historyE2E cycle time reduction & Process initiatives per quarterProduction planning, Performing error classification, Taking corrective and preventing actions on the same.Responsible for training and maintaining training records Client Management.ontribute in business development by building credibility and relationships with clients during project related discussionsEffective management of escalations from ClientsPresenting the performance of the team to the Clients on a regular basisCompliance Management :Ensure acquiescence with compliance standards and regulatory requirements for all the renewals booked .Scrutinizing Acquisition base agreements for pricing and asset validation .Auditing all the booked contracts and checking the compliance .

Working on the amendments requested by customers and the partners.Assisting channel partners on the discounts approvals and Audits.Handling the request fromt he premium customers with 2 hours TAT.Quality assistance for all the orders booked.Checking credits issuing credits and solving the missing billings.

Chennai, Tamil Nadu, India

Responsible to create quotes .Fixing the database as per the customers requirementTaking care of all the amendment that we get from the renewal reps.order management bookins .

Certified Scrum Master, Project Management, Certified Scrum Master

Bachelor Of Commerce, Business/Commerce, General

High School Diploma

Master Of Business Administration - Mba, Finance, General