Karthika Ravikumar

Karthika Ravikumar Email and Phone Number

DMS specialist at Kyndryl @ Kyndryl
Karthika Ravikumar's Location
Bangalore Urban, Karnataka, India, India
About Karthika Ravikumar

A versatile TI professional with a proven track record ni managing complex client issues within the Microsoft Azure, Maximo, and Service Now environments. Bringing over 3.5 years of experience in Information Technology and Technical Support, I am adept at navigating challenges and delivering effective solutions. My expertise extends to Microsoft Azure, Microsoft Intune, and device troubleshooting. Strong inter-personal skills with a solid track record of relationship building with clients across various geolocations and my technical proficiency, making me a valuable asset in the ever-evolving TI landscape.• Experienced in managing system infrastructure for companies of varying sizes and industries.• Knowledge of Scripting Languages (e.g., Batch Scripting and PowerShell)and Knowledge of Virtualization Platforms (e.g., VMware Workstation/ Microsoft Hyper-V)Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.• Providing remote Infrastructure support delivery and performing problem.Projects worked on:● Jaguar and Land Rover● Schibsted Group● Lindt & Sprungli● Bianco Formento Angola (BFA)● Saint Gobain group●  Migros● VALLOUREC CTS LEVEL 2 Group

Karthika Ravikumar's Current Company Details
Kyndryl

Kyndryl

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DMS specialist at Kyndryl
Karthika Ravikumar Work Experience Details
  • Kyndryl
    Dms Specialist
    Kyndryl Mar 2024 - Present
    -Knowledge and understanding of Software distribution tools (e.g Microsoft endpoint).-Knowledge of Scripting Languages (e.g., Batch Scripting and PowerShell)and Knowledge of Virtualization Platforms (e.g., VMware Workstation/ Microsoft Hyper-V)
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  • Kyndryl
    Senior Technical Analyst
    Kyndryl Nov 2022 - Mar 2024
    Bengaluru, Karnataka, India
    ●   Handling trouble shooting requests for any software and network issues.●   Creation and Dispatch of Security Incidents reported by the IBM MSS team through the VSOC tool on Maximo ICD to the concerned resolver groups.●   Creation of Dashboards in Service Now for the daily tracking of the● Provide Monitoring and management support for Platform, Database, Storage, Backup & Middleware Services using a leveraged delivery model from which includes Service Desk services.
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  • Ibm
    Technical Support Analyst
    Ibm Jul 2020 - Jun 2022
    Bengaluru, Karnataka, India
    -Responsible over the clock of 24/7 call management and for immediate escalation to address service outages (Severity 1 &2) reported by the customer to the affected service area via phone call. -Creation of Service Now ticket in IBM ticketing tool and assign according to the escalation description or documentation. -Provide monthly call/ticket statistic and support Service Management to create the SLA customer report.
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Karthika Ravikumar Education Details

Frequently Asked Questions about Karthika Ravikumar

What company does Karthika Ravikumar work for?

Karthika Ravikumar works for Kyndryl

What is Karthika Ravikumar's role at the current company?

Karthika Ravikumar's current role is DMS specialist at Kyndryl.

What schools did Karthika Ravikumar attend?

Karthika Ravikumar attended Jain (Deemed-To-Be University), Cms College Of Science And Commerce.

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