• Over 20+ years of Professional experience in Application development and Application Support with Embedded, BFSI, health care, and Travel/Tourism domains.• Over 3+ years of experience with Project Manager cum SCRUM master role.• Over 9+ years of proven expertise with Production Support using Data warehousing, Data engineering using big data, AWS Cloud, and ESB Services with a large volume of data for retail and healthcare clients.• Managed large customer relationships, Global Delivery, Project, and Program Management, Delivery Management, and People Leadership.• Over 8+ years of experience developing and supporting application software, leading, and managing projects on legacy systems.• Implemented Agile methodology and utilized JIRA for streamlined Application product development and project management, resulting in a 20% increase in team efficiency and a 15% reduction in time-to-market.• Good hands-on experience with AWS Cloud, Big Data Ecosystems (Hadoop, MapReduce, HDFS), Python, Data warehousing (Oracle, SQL), Unix shell scripting, Autosys, and ticketing tools.• Expertise with Incident Management, Problem-solving, Change Management ITIL services.• Expertise with Remedy ticket management system and Team management.• Experience in ITSM Service Desk tools (Service Now, JIRA, Remedy).• Experience & and good exposure to Quality processes, CMM practices, SLA management, ITIL process, and Lean Six Sigma.