Karthikeyan Thukkaram Email & Phone Number

• Over 13 years of QA testing experience in telecom & Networking domain.• Expertise on different connectors (Cisco, Avaya & Aspect UnifiedIP) integration test with QM (Quality Monitor).• Exposure to test WebAPI thru Postman tool. • Created testbed in our test lab to replicate customer issues.• Tested Cloud based applications (Aspect VIA) with QM for call recording & playback.• Hands on experience on hosted applications testing (Especially with Cisco connector).• QM build install / upgrade testing among different interim build versions. • Fresh DB server install, and upgrade testing & configured the setup for functional testing • Hands on experience in Disaster Recovery testing.• Exposure and hands on experience in Automation testing tools (Selenium .net).• Experience in Jira to maintain test procedures & defect cycle process. • Strong hands-on experience with Agile/SCRUM methodology.• Good analytical and problem-solving skills, excellent communication skills.• Hand on experience in end to end product testing thru manual test process.Email id : thkarthy@gmail.com

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  Principal Software Qa Engineer

  Aspect Software

  Mar 2006 - Present - Lombard, Illinois - Chicago (Usa)

  • Work in high-performing Scrum team with exposure in agile processes, resulting in procedural efficiency • Actively participated in the scrum process, including Planning, Grooming sessions, sprint demos & retrospective• Analyzing story points with Dev-team during grooming session• Test cases preparation for the approved user stories, providing test case review comments, Test case update based on the provided review comments.• Test bed creation for user story execution. Replicating customer issues in QA test bed, reproducing those issues and providing QA observation & analysis report to dev-team for the cause for the issue.• Actively involved in Defect Review Board meeting with cross functional team to analyze customer facing issues & tested Hot-fix provided by Dev-team • Involved in Zero Down Time testing with Cloud based application during hot-fix installation.• Using Selenium (C#) tool, Search criteria test cases have been automated for regression cases in multiple QM releases.• Involved in functional & regression test cycle.• Uncovered Critical & release gating issues during SQL DB Disaster recovery migration & peer to peer replication process for QM product, which saved the customer on going production without stop & tested the SQL DB stored procedure changes.• Expertise on SIP based testing with Cisco BIB switch. • Expertise on Call processing testing & evaluating recorded interactions & evaluation-scoring cycle in QM.