• Providing quality technical support services to all customers in a professional, responsive and effective manner for desktop computing hardware, software applications, mobility. Devices and numerous other technology solutions.• MBAM, AD and Skype Administration.• Assisted with SCCM, workstation, Application packaging, Server patching, operating system deployment, and Physical network administration.• Maintained asset and incidents in HP Open View Service center.• Resolved VPN and wireless connection issues on windows 7 /8/10 computers,• IPads, IPhones and Android phones.• Receive and resolve call escalations from Level 1 support as needed.• Setup training equipment for training/meeting rooms as required and provides IT assistance during the training\meetings.• Provided users with assistance.

• Responsible for providing internal Level 1/2 support for End Users in Melbourne and remotely to all the branch offices in Australia. (Users includes executives and their assistance)• Controlling hardware and software assets in CMDB for their east coast offices.• Providing technical support for Windows 8.1/10, Surface Pros, Laptops and Mobile phones (IOS and Android) and administering Office 365, Skype for Business and MBAM.• Assisting with SCCM, workstation, Application packaging, Server patching, operating system deployment, and Physical network administration. • Developed close working relationships with Empires east coast client base to assist in remote support for clients without local administration.• Chase the user, track their needs and keep the incidents and requests in control with the help of Service Management System (SMS). • Managing escalations from level 1 as well as level 2 tickets.• Cutover migration to office 365.• VMware AirWatch migration for Android and IOS.• Storage maintenance and backups in the Microsoft Data Protection Manager.• Creating new user profile, disabling accounts and assigning security permissions for them on Active directory. • Creating knowledge base within SharePoint O365.

• Provided assistance / guidance for the A/V rooms (projector, Polycom Trio, video conferencing, phone conferencing etc.)• Acted as level up escalation for the assigned floor.• Provided assistance in troubleshooting to the customers.• Installed and updated Skype for business and VMware AirWatch in client’s mobiles and tablets.

• Deployed over 600 tablets, laptop and desktops with SSD hard drives and Windows 10 in a Standard Operating Environment (SOE).• Installed Microsoft Office 365 and OneDrive for Business.• Provided End User training on new migrated platform. • Backed up and restored the user profiles and users data.• Limited the group policies using Active Directory based on business requirements.• Recorded and documented the solutions to avoid issues future easy.

• Provided Level 1\ Level 2 support to the Point of Sales(POS) systems, Back office workstation(BOS) running Windows 7 & Windows XP, Servers( Windows 2003 and 2012), network devices for Coles infrastructure(Liquor land, Coles Express & Hotels).• Controlled IT issues using Service Now ticketing system.• Identified, controlled, maintained and verified assets in IT CMDB.• Used Hyper-V manager to create, configure and manage virtual environments setup for Coles stores as well as acquisition stores.• Backed up the servers using Microsoft DPM 2010.• Created new volumes and configuring LUN mapping on SAN via GUI.• Distributed applications and Operating systems via SCCM.• Performed DRS (Disaster Recovery Process) on all the workstations & servers.• Staged the server based on the business requirements.• Configured and administered the Windows Server 2003 & 2012 remotely.• Troubleshot Cisco Routers and switches for multi- protocol client hosts and services.• Configured and Administered STP, trunking, VLAN's, VTP on 3560, 2960 cisco switches.• Reviewed the technician documentation of Coles & performing updates when project upgrades or installation occurs.

• Manage the support of DELL workstations, network connections and application following their migration to the university’s computing platform.• Managed multiple printer domains and newly deployed printers.• Migration of new mailboxes from Exchange 2010 to Office 365.• Managed incidents with the help of Service now.• Managed the server backups in daily and weekly basis with the help of storage tapes.• Planned, tested, optimized and supported various versions of workstation, networks and applications.• Checked the various stage of the imaging process in the Altris server by department wise. • Configured the active directory based on the users strength and installed the applications on their demand.• Provided End User Support for the students, staffs and VIP staffs in various departments.• Performed responsibilities of outages and document issues in accordance to established procedures.

• Prepared daily tasks for the engineers.• Assisted the technicians via remotely or phone whenever required.• Conducted weekly basis team meeting to keep track on the project's progress.• Supported the end users and satisfied their requirements.• Scheduled the batches for migration based on the users appointment.• Provided special access based on the users requirements and this includes admin, RDP and Microsoft Macros.• Office 365, Licence management and active directory administration.• Followed up the users in a regular basis with consistent mails and phone calls.• Altiris administration and troubleshot the deployment issues whenever needed.• Troubleshot level 2 escalated issues such as folder redirection and other network issues.

- They provide money transfer and foreign exchange services.• Designed the network architecture and configured based on their business needs.• Supported and configured office multi-function devices.• Upgrading of PC memory, swapping out hard drives, CD Roms,setting up switch boxes and dual screen cards based on clients request.• Installed Microsoft products such as Microsoft office 2003 and 2007, windows 7 and Microsoft essential and maintaining it by updating the corresponding patches.• Supported a windows 7 environment using Spiceworks ticketing system to log issues.• Creating new images using Hiren’s BootCD. Using these images to build new and replacement PC's.• Adding users to Active Directory and providing permission to the account of all the users.• Looking up the users by training them on newly installed software.• Performing regular security monitoring to identify and eliminate threats in the network.• Stock control and asset management are maintained in quarterly basis. • Installed and configured the raspberry pi for popping up advertisements.• Writing technical, procedures, documentation and user guide for operating new and existing setup.• Established printer sharing all over the networks.• Integrated the printer/scanner/mobile phones/tablets in a live network.• Installed /configured Soluto the cloud based hardware and software monitoring /customising tool.• Inspecting the daily back up on regular intervals

• Deploying and troubleshooting windows 7 and windows 8.1 in current infrastructure.• Installed and configured Windows server 2012 Datacentre.• Created various VM’s for development and production using the Microsoft hyper-V.• Various sub-organisation units are created in order to maximize the efficiency.• Solving the critical desktop/network/printer issues by escalating it to Level 2 support team.• Giving support to printer like scan to email, paper jam removals, drum and toner replacement in daily basis.• Configuring the mail accounts for Iphone 5/5s, IPAD and IPAD mini for staffs as per their request.• Monitor system logs and activity on all servers.• Patching network ports when required.• Installation and maintenance of software platform designed for Hitecator clients as required.• Installing, configuring and maintaining the Hp ProLiant DL580 G5 servers with windows 2008 and windows 2012 in various servers. • Hands on experience in Spiceworks ticketing system.• Managed the small server farms using the remote desktop connection manager tool.• Managed the multiple PCs and workstations using the cloud based tool.

Project: Tamil Nadu Income Tax Office • Installation of the Operating Systems (Win XP, Win 7, and Linux) according to the user needs.• Monitor and update anti-virus software in the client’s system.• Installed and configured Microsoft outlook 2010 to the clients.• Established printer sharing all over the networks.Achievements:• Received a credit for “Excellence in technical support”.• Handled more than 300 clients around 3 states.