Senior Information Technology Support Analyst, Specialist
Current- Actively manages team project priorities, deadlines, and deliverables for a single project. Delivers business results and assesses impact to business processes.- Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner. Seeks opportunities for change in order to achieve improvement in work processes, systems, etc.- Works with individuals inside and outside of Qualcomm to design solutions that will work with other components of a specific project. Maintains strong relationships with internal/external customers and business stakeholders. Builds a broad network of strong relationships across the organization.- Participates in project review sessions to communicate project status and discuss complex issues. Adapts communication style to audience to gain influence and buy-in.- Leads technical discussions to ensure the right path is followed to project completion. Utilizes several approaches to gain buy-in.- Encourages team members to further develop their skills and knowledge by directing team members to appropriate resources. Provides feedback in a constructive manner.- Gathers, integrates, and interprets information from a variety of sources in order to identify opportunities and risks based on a comprehensive understanding of the organization.- Provides first and second level support to resolve difficult, complex, and sensitive problems with products, applications, and devices, and provides assistance to others in resolving problems. Analyzes and prioritizes incoming requests. Substantial creativity is needed to innovate new processes, procedures, or work products.
