• Lead, mentor, and motivate teams and managers within portfolio ensuring alignment with customers strategic goals and performance milestones. • Identified new business opportunities within the existing scope and generated $800K in additional revenue. • Advise customers on in-house automation solutions and their benefits, while identifying cross-selling opportunities and implementing these solutions within delivery teams.• Expert in managing both dedicated and shared projects, ensuring seamless execution and alignment with business objectives.• Achieved cost reductions in delivery by managing resource allocation, balancing workload and capacity across teams to ensure optimal performance.• Ensure successful execution of strategic initiatives, aligning resources and priorities to meet objectives• Work closely with sales, presales, and technical teams to ensure alignment on customer requirements and service expectations.• Serve as the main point of contact for senior management, stakeholders, and customers regarding performance, progress, and outcomes.• Experience in managing organizational change and driving continuous improvement initiatives.• Monitor performance, identify operational bottlenecks, and implement process improvements to drive productivity and service delivery.• Present insights and recommendations to leadership, contributing to the organization’s strategic direction.• Analyze data to identify trends, opportunities for improvement, and potential areas of concern.• Handle escalations and act as a key liaison to resolve any issues that may arise.• Conduct performance reviews, provide feedback, and implement corrective actions when necessary.

• Oversaw end-to-end delivery, team management, and project execution, with full accountability for project budgets, profit margins, and ensuring on-time completion within established timelines.• Managed projects whose Total Contract Value (TCV) is $30 Million.• Implemented Value Stream Mapping and Academy of Excellence to optimize key processes, boosting efficiency and knowledge sharing across the team.• Led the implementation of more than 40 service improvements focused on process evaluation, defect prevention, and waste reduction, resulting in improved service quality and increased customer satisfaction.• Developed 2 managers and 6 Team Leaders as part of succession planning, building a strong leadership pipeline to support ongoing organizational growth and effectiveness.• Enhance delivery efficiency by optimizing FTE through the introduction of automation solutions for key work activities.• Foster a culture of innovation and continuous learning within the team.• Manage project execution, ensuring deliverables meet quality standards while being completed on time and within budget.• Collaborate with cross-functional teams to ensure alignment with project goals and objectives.• Facilitate seamless service delivery by ensuring effective coordination between development and operations teams• Serve as Scrum Master for the Development team, leading Sprint Planning and retrospective meetings, and assisting in the creation of user stories.• Delegate responsibilities, establish performance expectations, and deliver regular feedback to team members.