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In this role, I work with a team of 12 solution engineers who are experts in the Freshworks CX platform and responsible for securing technical wins and closures for our SMB business in the Europe/UK region. I provide essential guidance on value-driven selling, effective storytelling, application of sales strategies, and delivering solutions to complex business challenges.Created an environment that encouraged continuous learning and team growth.

I managed a highly proficient team of Solution Engineers dedicated to providing support to our European partners within the Freshworks ecosystem. Our responsibilities encompassed enhancing their skill sets through training and enablement programs, offering assistance during deal engagements, providing implementation support, and facilitating their growth within the partner ecosystem of Freshworks.

Mentor and guide a team of Solution Engineers who are Subject matter experts of Freshworks products for the channel partners in the Europe region. As a team, we strive to ensure technical wins from Mid market and enterprise opportunities led by our channel partners. I program manage and build the vertical solutions using Freshworks platform by collaborating with the broader Partnership SE team. We showcase the value propositions of Freshworks platform by incorporating vertical specific use case and business processes into the Freshworks products.At an individual capacity, I handle the listing and integration of Freshworks products in B2B software marketplaces.This has created accessibility to Enterprise and Mid-market customers and also acts as alternate revenue channel for Freshworks products.

* Owned the technical closure for partner opportunities - hunting and farming from the Europe and MENA region. * Technical Onboarding consultant for partners to onboard customers into Freshworks platform.* Responsible for the technical enablement sessions for partners to demonstrate the value and develop solutions with Freshworks products.As a part of this, helped developing the training methodology ,content for partner on-boarding and worked with marketing team on initial certifications for Freshworks partners.* Started building the first level of vertical solutions for e-commerce industry with Freshworks products.
* Strategic Partnership initiatives - Helped the team with product/services plan in the on-boarding of strategic partners to the Freshworks ecosystem. Post Onboarding, worked on RFPs and bids with the strategic partners.
* Helped build the Ideal partner profile(IPP) for the CX suite of products of Freshworks for the partner on-boarding team that increased the revenue from new partners. With the IPP, we on-boarded partners complimented our products and could go grow with Freshworks.
* Identified ISVs that compliment the Freshworks suite of products and built compelling use cases for joint solution offerings. Was involved in developing proof of concepts for ISV integration that were subsequently used by customers. Participated and presented in co marketing and co selling initiatives to position the joint solutions to prospective customers.
* Onboarding system integrators(SI) for Freshworks Marketplace and app customisations. This exercise contributed to the listing of new apps in the Freshworks marketplace in a short span.

* As one of the first solutions engineers for the Partnerships team at Freshworks ,I was the technical POC for the Freshdesk, Freschat and Freshcaller product for channel partners across the globe.
* Trained the partners across globe to demo, sell and implement Freshworks products. As part of this, I setup the deal and implementation process for the Latin American partners.* Helped and assisted partners in customer Onboarding and implementation projects .* I acted as the feedback bridge between partners and the Freshworks product team. Collaborated with product managers to prioritise product asks for roadmap and solution complex use cases.
* Setup and maintained canned demo portals for contextual and standard demo experience.This was consumed by the partners and internal presales team. 
* Setup beta accounts for partners to familiarise on new product launches and to effectively pitch them to prospects and customers alike.
* Setup the deal engagement process to improve partner <> Presales collaboration
.* Setup and run proof of concept(s) for multiple Enterprise and government organisations.
* Developed specific bot use case for proactive cross sell to existing customers of Freshworks.

• I lead the city operations in the space of corporate relations (CR) by working with various companies to meet the long-term and medium-term funding requirements of MAD’s social projects.• I head a team of eight interns to meet this objective. I am responsible for their recruitment and training.• The CR team tracks the CSR initiatives of various companies in the space of education to find suitable partnerships for MAD.• I have built a cause-centric culture in fundraising while keeping the focus intact on the final results.• I have regular meetings with CSR heads and HR managers of various organizations and plan outreach activities so that the company is cognizant about the cause we work for. • I represent MAD at different corporate summits and NGO conferences, where I deliver presentations about MAD and look for partnership opportunities.• During my fellowship, the CR team has created one of the highest funding opportunities for MAD Chennai till date through corporate grants and giving campaigns. • I redesigned the content of proposals and presentations to build a stronger case for our projects.

- Work with a team of CR interns to handle the CR operations of the city.- Generate leads, schedule meetings, prepare presentations and have a regular follow up with the Corporate CSR team.- Ideate,plan, coordinate and execute various engagement activities for corporate - Ensure healthy and long term relationships

I started my career with TCS as a SOA developer for QANTAS Airways. I simplified and made business process efficient as I developed, streamlined and re-engineered enterprise applications hosted in Weblogic server. I developed a firm understanding of the fundamentals of SOA and web service concepts such as WSDL, XML, XSD, SOAP, Xquery, XSLT and BPEL rules. I used the Oracle SOA 11g suite to build, maintain, enhance and monitor the web service applications. I also transitioned into weblogic server and web service application support which helped me gain functional knowledge of the Airline domain.