Karthikkumar Ramamoorthy Email & Phone Number

Raleigh-Durham, North Carolina Area

Managing escalated customer cases, actively engaging in real-time customer network troubleshooting to identify and address the root causes of issues, and subsequently, analyzing and replicating them in a local lab. Additionally, providing effective workarounds for reported problems.• Collaborating closely with software teams to reproduce field-related issues and validate solutions for customer concerns.• Coordinating with the QA team to execute regression tests using our advanced automation infrastructure.• Offering valuable, periodic feedback to the QA team, based on evolving customer network demands and the need for ongoing adjustments to our testing processes.• Forming strong partnerships with QA teams to define comprehensive test cases and processes, ensuring the validation and verification of the interoperability of EXOS product features with third-party and other Extreme Network products.• Maintaining and continually updating an extensive repository of product debugging information, instructions, and solutions for EXOS products.• Strategically planning and collaborating with the Software Development and QA teams to address and resolve field issues and ensure the release schedule aligns with customer availability plans.• Overseeing and establishing the internal lab for the team's use, ensuring a conducive environment for comprehensive testing and development.• Leveraging my expertise to develop a Python script capable of efficiently collecting the necessary debug outputs and sharing them with customers for valuable data collection.• Actively collaborating with the Portfolio Testing and envision team to design innovative customer networks that incorporate a combination of cutting-edge Extreme products, such as EXOS, VOSS, SLXOS, and access points. Moreover, providing insightful recommendations for test cases based on field challenges and experiences.

Chennai, Tamil Nadu, India

As a QA Engineer, I specialized in replicating escalated customer cases within our local lab, with a strong focus on raising defects for resolution by the software team. Moreover, I assumed responsibility for addressing MPLS and routing-related customer issues across the Extreme platforms, where I provided stable recommended releases to customers based on the specific features and design of their networks. I also efficiently managed the monthly patch releases of EXOS builds and maintained an internal lab for the team's use, which was instrumental in replicating and resolving customer issues.

Chennai Area, India

As a Manual Test Engineer within the ASR1k Testing team, I specialized in the comprehensive testing of Cisco IOS-Images on ASR1k platform routers, with a specific focus on MPLS and Routing Protocols, including OSPF, RIP, and BGP. My efforts were dedicated to enhancing feature coverage while ensuring the highest quality standards. I also collaborated closely with the c7200, c7600, c10k, and ASR9k platform teams, working jointly to replicate and address field issues, thereby contributing to the continual improvement and reliability of our products.

Chennai Area, India

Worked as a NOC Engineer responsible for delivering internet services to end customers. Configured and managed a range of networking equipment, including C3750 switches, Nortel Switch (1648T), and Extreme Network (X250) devices, as well as RICI/E-Gate switching devices. These efforts enabled me to effectively provide and maintain high-quality internet services to our valued customers.