Karthikkumar Ramamoorthy Email & Phone Number

Raleigh-Durham, North Carolina Area

• Managing escalated customer cases, actively engaging in real-time customer network troubleshooting to identify and address the root causes of issues, and subsequently, analyzing and replicating them in a local lab..
• Collaborating closely with software teams to reproduce field-related issues and validate solutions for customer concerns.
• Coordinating with the QA team to execute regression tests using our advanced automation infrastructure.
• Offering valuable, periodic feedback to the QA team, based on evolving customer network demands and the need for ongoing adjustments to our testing processes.
• Forming strong partnerships with QA teams to define comprehensive test cases and processes, ensuring the validation and verification of the interoperability of EXOS product features with third-party and other Extreme.
• Maintaining and continually updating an extensive repository of product debugging information, instructions, and solutions for EXOS products.

Chennai, Tamil Nadu, India

As a QA Engineer, I specialized in replicating escalated customer cases within our local lab, with a strong focus on raising defects for resolution by the software team. Moreover, I assumed responsibility for addressing MPLS and routing-related customer issues across the Extreme platforms, where I provided stable recommended releases to customers based on.

Chennai Area, India

As a Manual Test Engineer within the ASR1k Testing team, I specialized in the comprehensive testing of Cisco IOS-Images on ASR1k platform routers, with a specific focus on MPLS and Routing Protocols, including OSPF, RIP, and BGP. My efforts were dedicated to enhancing feature coverage while ensuring the highest quality standards. I also collaborated.

Chennai Area, India

Worked as a NOC Engineer responsible for delivering internet services to end customers. Configured and managed a range of networking equipment, including C3750 switches, Nortel Switch (1648T), and Extreme Network (X250) devices, as well as RICI/E-Gate switching devices. These efforts enabled me to effectively provide and maintain high-quality internet.