Karthik M Email & Phone Number

Bengaluru, Karnataka, India

- Lead MVP of seller portal for e-commerce fulfilment, aimed at SSA and Europe markets - Increased the merchant base by xxx by offering platform & marketplace integrations - Shopify, big commerce, Amazon etc.- Built Activity based billing modules for ecommerce fine picking scenarios to invoice the merchants using fulfilment services.

Bengaluru, Karnataka, India

1. Building Dubuy Express - Hyperlocal, B2B - Inventory led platform2. Leading Billing module - Activity based - for DP World Fulfilment - A Fulfilment portal3. Leading Integrations with multiple marketplaces and paltforms to feed into Fulfilment portal4. Part of Market Access intiatives in Sub Sahara Market

Bengaluru, Karnataka, India

Building B2B E-commerce @DPWORLD -https://dubuy.com/1. Building Dubuy.com2. Cross-functional coordination (Engineering, Design, Analytics, Finance, Logistics, Marketing and Business Development) 3. Launched Mobile App of Dubuy on Android & ios, destination website (https://Dubuy.com)4. Expanded the Dubuy.com initiative across multiple countries5. Found opportunity for hyperlocal B2B delivery and helped launch Dubuy Express

Bengaluru Area, India

Worked for Largest Retailer in US, helping enhance customer experience across their channels following customer journeys• Identified and mapped out 100+ retail customer journey use cases through different channels for E-commerce sector• Designed market surveys to collect customer satisfaction-NPS scores of journeys, pain points and Customer offline/online sentiment• Identified insights on journeys having high impact on customer experience, identify client improvement areas, analyze trends• Built 10+ Tableau Dashboards of the findings in an intuitive way that are refreshed on weekly basis for easy consumption by CXO’s

Gurgaon, India

Responsible to devise and develop ticketing management system customer assist team to solve omnichannel requests• Identified Gaps in Customer complaint handling process. Proposed a new ticket management system that could improve the FCR by 50% • Collected Use-Cases, proposed end to end flow for envisioned system and made thorough PRD, envisioned to improve TAT by 40% for MVP

Chennai Area, India

Helped build NFV's to benchmark Intel packet processors on Intels DPDK• Responsible for project planning, execution, monitoring, holding the daily standups, maintaining scrum artifacts & tuning backlog• Responsible for acting as an interface with client and understanding day to day processes to implement changes in product•Led a team of 3+ Engineers for implementing NFV’s to test DPDK performance workloads on Intel Communication Chipset platforms

Chennai Area, India

Helped build and Integrate L2 Protocols to switching software (ISS) used by various telecom OEM’s (B2B Product) • Integrated Aricent ISS, stack of layer 2 networking protocols which includes STP, ERPS, ECFM and MPLS on to Marvell’s bobcat chipset• Reduced manual effort of team by 20% by conceptualizing anddeveloping a tool that reduced the per person effort by 2hrs/per day• Acted as Scrum Master on rotation basis for the team and was involved in maintaining scrum artifacts and curating backlog• Interacting with customers and clients, to understand complex requirements and provide approaches for solving the problems• Co-ordinated with clients regarding the deployment and oversaw the implementation of product in secured environment