Karthik Payyalore Thyagarajan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Facilitating complex, high-visibility Ed-Tech solutions for development and program execution.• Implementing digital pedagogy, Extended Reality (ER), Virtual Reality (VR) and Mixed Reality (MR) to enhance customer experience and efficiency of services.• Developing strategies to provide long-term cost-efficient solutions for the digital development team in identifying and finalizing the Offshore Delivery Center (ODC) partner.• Provide business Continuity operational support including negotiation, project/program implementation and vendor relationship management.

Dubai, United Arab Emirates

• Technical and business expertise for digital solutions.

Dubai, United Arab Emirates

• Oversee a diverse team of concessionaires and ensure that revenue targets set by the organization are met or exceeded.• Indirect management of 6 operational and 100+ store managers for achieving revenue targets and maintaining an international standard in customer service, experience.• Thrive in leading the “Coffee, Confectionaries and Ice-creams” category line of business with annual sales of ~ 300 Million AED constituting ~30% of F&B category with a budget responsibility growth of 10% Year on Year (YoY).• Strong expertise in working with all A-category brands including Costa, Starbucks, Pret A Manger having presence in major international Airports above 50 million passenger per annum (mppa).• Well-versed in implementation of forecasting model, revenue-gap planning/mitigation, item categorization, ABC product analysis, along with passenger demographics services.• Excellent track record in revenue close out through short-, medium- and long-term contracts with various business solutions such as Tender, First right of refusal, Direct negotiation et al.• Elevate integrated sales of Retail, F&B and specialty services through digital mediums opening the new revenue verticals for the organization.

Dubai, Uae

• Project management responsibility of the Contract Management system implementation team with 4 direct reports and 15+ in-direct reports.• Integration of commercial services through strategic and organized planning with all stakeholders of the organization.• Informant software initiatives including e-Commerce initiative. • Expertise in revenue tapping through innovative business model for F&B/Retail that includes Coffee, Fast food, Car Rentals, Foreign Exchange, Wellness et al.• Review and approve RFP’s, RFQ’s, and BRD’s along with tender documents for new business initiatives.• Supervision of commercial compliance and governance policies for stakeholders including clients and vendors are duly enforced.Noteworthy Achievement:☛ Nominated and won the prestigious Star performer award in 2015.☛ Special recognition from department for implementation of in-house Contract Management system.

Dubai Airports, Dubai

• Enhancements, Development of Airport Operational Database (AODB) – Universal Flight Information System (UFIS) and Aeronautical Radio Incorporation (ARINC).• Relationship management with vendors for customized solutions.• Elaboration of Airport Billing System for processing Aeronautical and Non-Aeronautical revenue streams.• Collaborated with other functional departments within Dubai Airports to provide bespoke solutions. • Preparing of business cases & BRD’s.• Managed SDLC process from Requirement gathering, Development, User Acceptance Testing and Support.• Project Status Reporting through periodical meetings for business process and system enhancements.

Dubai, Uae

• Business model analysis and implementation of core system functionalities for Airline Ticketing with Galileo, Amadeus, Sabre. • Developed new dnata B2B services in partnership with Global Distribution Systems (GDS) like Ocean, Miki.• Liaise with stakeholders for implementation of Common Payment Gateway for online portal payment – Dnata Holidays Agents.• Provide documentation and technical design for cross-domain systems. • Implementation of business specific rules such as “Freedom of Air”, “PRINT – Criteria”, “Fare Filing”.

Bengaluru Area, India

• Big data cleansing through batch processing and scripting using SSIS tools.• Architectural design for UX, data repository associated with the migration of data.• Application of services for data integrity which includes accuracy, consistency and validation.• Development of high end scalability and enhancement in Data Migration Tool Kit.• Implementation of asynchronous functionality in data import of base and transactional modules.

• Part of a successful team to develop/deploy multiple releases for a program encompassing Marine, Personal Lines, Claims solutions.• Customization of the portal services with enhanced workflow for B2B and B2C segments.• Provide strategic solution for licensing module in the product.• Preparing of test cases, functional documents including base and transactional modules in the system.• Managed SDLC process from Requirement gathering, Development, User Acceptance Testing and Support.• Represent the project selected for the organization achievement of Capability Maturity Model Integration (CMMi) Level 5.

Master’S Degree, Computer Science, Cgpa-7.0

Activities and Societies: Project ManagementCompleted this distant education course with a tool for dissertation that was subsequently.

Be, Computer Science, Distinction

Activities and Societies: Was part of the cultural club in the college organizing multiple events and functions (Educational.

Science, Physics, Chemistry, Maths, Electronics, Distinction

Activities and Societies: National Cadet CorpsScored 89% in PCM and achieving 100% in Mathematics.

Ssc, English, Science, Social Science, Kannada, Sanskrit, Distinction

Activities and Societies: Debate, ExtemporeHigh school eduction with excellent track record of a performing student.