Karthikeyan Ramachandran Email & Phone Number

Detailed- Analysis oriented individual with 17+ years of IT experience come across major Technologies and positions includes Database administration, Consulting, Cloud Solution architect, Delivery lead, SRE with Production Support experience and Application Performance Management. •Managing one of busiest web traffic website infrastructure, with peak volume of 220k Claims/hour and 400 million Claims/day.• Experience in optimizing industry recognized practices and methodologies using advances in technology, focusing on proactive/predictive analysis and automation.• Extensive experience in Incident, Problem, and IT Change Management.• Participated in blameless post-mortems to share takeaways, discover gaps, embrace transparency, and improve reliability across services.• Work extensively to help reduce the Mean Time to Restore (MTTR) & improve Mean Time To Detect (MTTD).• Oversee service operations, developed outstanding operational procedures based on ITIL framework and industry ITSM best practices in delivering services.• Architect and develop design diagram with DR solution, for DevOps toolchain and middleware layer, driving team towards implementation.• Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required.• Ability to operate in the high-pressure environment and troubleshoot complex issues quickly successfully handle multiple priorities• Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, alerting/notification systems to reduce time to recovery, Ensure SLA obligations are met.• Participate on Chaos monkey testing and created scenarios and mitigate with join effort with client and IBM team to prepare for quick recovery on NOC calls.• An excellent team player with good problem-solving approach, having strong communication, leadership skills and ability to work in a time-constrained environment.• Take ownership of a vaguely defined business problem and drive alignment on how to tackle and highly deliver leverage's solutions at the group and organization levels.