Senior Techno Functional Consultant
Current- Managing a NBFC client portfolio and providing functional consulting in establishing operational objectives, procedures, and work plans.
- During Covid pandemic, successfully implemented a first ever, customer-facing online digital banking solution with payment collection capability for a Government run NBFC in 45 days’ time which resulted in generation.
- Instrumental in digitizing banking services to drive customer experience transformation that reduced customer footfalls visiting client office by 60-62 percent
- Engineered a reconciliation process to encompass multi-channel monetary transactions, digitizing and automating the entire workflow
- Responsible for customer success, revenue growth, and maintaining customer satisfaction.
- Actively contributing and guiding the internal team to develop and add composable microservices to FINCuro’s widget library in compliance with renowned banking industry standards like BIAN, OpenBanking API etc.