Senior Techno Functional Consultant
Current• Managing a NBFC client portfolio and providing functional consulting in establishing operational objectives, procedures, and work plans.• During Covid pandemic, successfully implemented a first ever, customer-facing online digital banking solution with payment collection capability for a Government run NBFC in 45 days’ time which resulted in generation of additional $130M cash inflow for the client during fiscal year 20-21 • Instrumental in digitizing banking services to drive customer experience transformation that reduced customer footfalls visiting client office by 60-62 percent• Engineered a reconciliation process to encompass multi-channel monetary transactions, digitizing and automating the entire workflow• Responsible for customer success, revenue growth, and maintaining customer satisfaction.• Actively contributing and guiding the internal team to develop and add composable microservices to FINCuro’s widget library in compliance with renowned banking industry standards like BIAN, OpenBanking API etc.• Certified Vault Core Fundamentals professional and contributing to development of Fintech solutions integrating with Thought Machine (UK) modern headless core banking solution • Responsible for monitoring and maintenance of internal cloud infrastructure for the projects with an eye on cost control and optimal utilization of the resources with high-security and high-availability• Participating with senior management to establish operational objectives, policies, procedures, and work plans.• Implemented project management process and discipline for development and managed services projects.• Implemented organization wide JIRA project management solution with additional plugins necessary to provide real time metrics with the aim to improve operational efficiency