• Develop and implement systems and processes to enable the collection, sorting and analysis of data• Maintain databases and “clean” data where required to ensure completeness and accuracy • Monitor performance to locate and define new process improvement opportunities for key data sets • Communicating and influencing stakeholders• Translating business questions to data and analysis requirements; carry out analysis, data visualisation using Tableau and presentation. • Performing ad-hoc analysis to solve business problems and support decisions. • Collaborating with and providing requirements to Data Engineers to streamline data sources to ensure consistency in the data used to support regular and ad hoc reporting and analysis • Work with management to prioritize business and information needs • Managed the Saleslogix (CRM) projects and customize as per client’s need by coding in C# and VB script, backend MSSQL • Website management using CSS, HTML and JavaScript • Troubleshooting bugs from the source code for software and websites • Experience with SSRS and SSIS

• Building and implementing Windows servers using vSphere, knowledge of Citrix applications, and app centre management • Cisco Switching – switching config experience along with configuring VLAN • Diagnosing & identifying solutions to software and hardware issues, helping customers with the best possible solutions both verbal & documented • Managing & providing step by step technical support to all customers, resolving level 1 and level 2 issues. • Knowledge of Microsoft Windows and Microsoft Office, Microsoft 365 platform and Microsoft Active Directory. • Experience in troubleshooting and maintaining PCs and servers• Working with Windows and Linux environments • Configuring and setting up systems infrastructure peripherals.

- Setup maintain and troubleshoot client hardware including desktops, laptops, printers, and mobile devices- Deployment and exchange of Swan Servers at Woolworth Stores across Melbourne- EMC(server) configuration, have practical experience of installation & configuration- Documented all the reports & presented them in front of senior management- Supported and troubleshoot Cisco switches, routers, and firewalls