- Successfully led and motivated a team of 5 to consistently achieve or exceed sales targets and customer satisfaction scores.- Implemented effective training programs resulting in improved employee performance, reduced turnover, and increased team efficiency.- Demonstrated exceptional problem-solving ability.

• Identified issues which were hindering to achieve the desired KPIs.• designed a customised SEO strategy to achieve the set goal.• Implemented On-site & Off-site SEO, and content marketing best practices, for getting more traffic.• Used SEMrush to identify relevant keywords and selected a group of keywords which were beneficial for improving the current traffic rate and authority score.• Successfully designed content for social media such as LinkedIn using Canva, and managed various online platforms, which helped in increasing brand awareness.• Managed content on CMS system like WordPress, for better results.• Utilized analytical tools such as google analytics to track and measure the performance of marketing campaigns, such as click-through rates, conversion rates, and ROI. Leveraged data insights to optimize marketing strategies and drive better results.• Actively participated in team meetings, brainstorming sessions, and collaborative projects to contribute to the overall success of the marketing and sales department. Shared insights and ideas to optimize processes and achieve business objectives.

+Content Strategy Enhancement: Strategically redefined the content strategy to align with the latest digital marketing trends, resulting in increase in website traffic.+Search Engine Optimization (SEO): Implemented on-page and off-page SEO techniques that boosted the website's organic search visibility.+Competitors Analysis: Conducted monthly competitors analysis, to generate new ideas, by using SEMrush.+User Experience (UX) Improvements: Collaborated with designers to revamp the website's user interface, leading to reduction in bounce rates and improved overall user satisfaction.+Google Analytics 4: Used Google Analytics 4 (GA 4) to analyse website performance, for identifying weak and strong points.

+ Demonstrated strong communication skills by effectively engaging with customers to understand their needs, answer their queries, and provide recommendations for an outstanding dining experience.+ Utilized CRM (Customer Relationship Management) tools effectively to enhance customer service and satisfaction. This involved accurately recording customer preferences, contact information, and feedback to personalize their experience and anticipate their future needs.+ Leveraged CRM insights to identify upselling and cross-selling opportunities, resulting in increased sales and revenue. Effectively communicated promotional offers and new menu items to customers, enhancing their overall experience.+ Maintained a friendly and professional demeanor, creating a welcoming atmosphere for customers. Demonstrated a positive attitude and willingness to go the extra mile to exceed customer expectations.

+ Developed and executed targeted email campaigns, resulting in improved customer engagement and increased sales conversions.+ Created and managed online marketing campaigns across various digital platforms, including social media, email, and website channels. These campaigns effectively promoted products and services, resulting in increased brand visibility and lead generation.+ Successfully conducted one-on-one meetings with clients to understand their specific needs and preferences, and provided customized solutions to meet their requirements. This personalized approach fostered strong client relationships and contributed to business growth.+ Utilized analytical tools to track and measure the performance of marketing campaigns, such as click-through rates, conversion rates, and ROI. Leveraged data insights to optimize marketing strategies and drive better results.+ Actively researched and stayed informed about the latest marketing trends, tools, and technologies. Applied this knowledge to propose innovative marketing strategies and stay ahead of the competition.+ Actively participated in team meetings, brainstorming sessions, and collaborative projects to contribute to the overall success of the marketing and sales department. Shared insights and ideas to optimize processes and achieve business objectives.

+ Designed and executed interior design projects for residential and commercial clients, resulting in satisfying 95% of the client.+ Managed project budgets and timelines, ensuring all projects were delivered on time and within budget.+ Developed and maintained relationships with vendors and suppliers, negotiating favourable pricing and terms.