Process Associate
Tata Consultancy Services
Baroda, Gujarat
Currently working in TATA Consultancy Services Ltd since 4.8 Years as a Process Associate. Work involves Analysing, Interpretation & Tabulation of Data, Preparation of KPI Reports (Key Performance Indicator), Knowledge Sharing, Root Cause Analysis (RCA), Training given to Junior Team Members, Handling Client queries etc. I had also received Performance Linked Reward (PLR) and Service & Commitment Award for Successful completion of Project. I am currently managing 10 associates Team and making production planning to meet expectations of client’s service line agreements (SLA), evaluating performance appraisals, also maintaining transportation facilities for associates, rostering, overtime/shift allowances and leave records of the employees. I am also active member of (BCP) Business Continuity Plan committee in which I had done remote testing of other centers of the TCS such as Chennai siruseri centre and mock drills.