Kartikeya Singh Email & Phone Number

A dynamic professional with 2 Years 4 Month experience, worked with Exide Industries Ltd, as a Senior Service Engineer, posted at Jhansi (U.P.) and looked after Bundelkhand Region (Jhansi, Lalitpur, Mahoba), Agra and Aligarh Region (Aligarh, Hathras, Kasganj, Etah) for the After-Sales Service Management, Product Warranty Management, OEM’s/Dealer’s/Customer’s Grievance Handling and Technical Support for all the Automobile and Home/Industrial UPS Batteries.Expertise in Customer and Dealer Relationship Management- Handling & Controlling Dealer Warranty status, Visiting Dealers on periodic basis, Screening and Approving of Dealer Warranty Claims, Providing On-Site Warranty at Dealer’s end with the help of Midtronnics Machines.Excellent in Service management and Grievance handling- Allocating Online-logged complaints to workforce, Confirming Closure for the complaints within TAT. Replacing the faulty products, reporting about the defects to the Manufacturing Plant and R&D after Cut-Open Analysis.Worked as a project management trainee in "Larsen & Toubro MHPS Boilers, Faridabad" and was a part of the project management team which was manufacturing super-critical and ultra super-critical Boilers for the MPPGCL-2x660 MW Super Thermal Power Project in Khandwa, Madhya Pradesh.Published Two research papers in "International Journal of Engineering Research" and "International Journal for Research in Technological Studies" on the topics Performance analysis of four stroke SI engine running on Flex Fuel Mixture and Design of safety system for a solar powered passenger elevator respectively.Love to play football and have participated in the District Football League, Lucknow and have won in many inter college football leagues and championships. Also a keen reader of research papers.