Karun Kumar Battina Email and Phone Number

•Managed Active Directory environments, including user account creation, password resets,and group policy administration.•Administered and supported Linux servers, performing routine maintenance, updates, andtroubleshooting.•Configured and maintained Point of Sale (POS) devices, ensuring seamless operation andintegration with existing systems.•Provided printer support, including installation, configuration, and troubleshooting for arange of printer models.•Utilized Cisco Meraki and PRTG tools for network monitoring, identifying issues, andoptimizing performance.•Handled remote support using Remote Desktop and VNC, resolving technical issues andproviding user assistance.•Implemented and managed IT processes using ServiceNow, improving incident responsetimes and workflow efficiency.Key Projects:•Thin Client Rollout: Managed the deployment of thin client systems for a new office location,enhancing operational efficiency and reducing hardware costs.•POS System Upgrade: Led a project to upgrade and integrate new POS systems acrossmultiple retail locations, resulting in a 30% increase in transaction efficiency.•Active Directory Migration: Successfully migrated user accounts and policies from an older Active Directory environment to a new server, reducing login issues by 50%.

•Trained in Network essentials and network fundamentals.• Trained in the Data Visualization tool Looker and created and edited dashboards and reportsusing Look ML.• Supported administrative operations by handling scheduling, correspondence, anddocument management.• Assisted in organizing meetings, preparing agendas, and recording minutes.• Analyzed and interpreted data related to identifying trends and opportunities for processimprovement.• Developed and implemented policies and procedures to optimize operational efficiency.