Experienced Service Management Professional | Group Manager | Operations LeaderWith over 18+ years of service management experience across diverse domains including manufacturing, financial, and energy sectors, I specialize in delivering exceptional service excellence and driving significant operational improvements. My career has been defined by my ability to lead large, multilingual teams, optimize service delivery, and save millions in penalties for clients.My expertise includes:• Service Management: Proficient in ServiceNow and BMC Remedy, with a strong track record of improving service metrics and ensuring SLA compliance.• Team Leadership: Managed teams of up to 50 professionals in outsourced operations environments, focusing on motivation, engagement, and strategic growth.• Client-Facing Roles: Experienced in delivering service metrics, managing large teams, and ensuring client satisfaction in high-stakes environments.• Data Analysis & Problem Solving: Skilled in leveraging data to drive insights and solve complex problems, enhancing operational efficiency.• Agile & Project Management: Certified in Agile, Scrum, and Project Management methodologies, with a proven ability to manage projects from inception to successful completion.• Risk Management: Experienced in auditing and ISO standards, with certifications in ISO 20000:2018, ISO 27001:2022, and ISO 22301:2019.I am passionate about leveraging my skills to drive continuous improvement and deliver value to clients and organizations. Let’s connect to explore opportunities to collaborate or discuss industry insights!