Karun Sharma Email & Phone Number

Canberra, Australian Capital Territory, Australia

Australian Bureau of Statistics is an Australian government agency that collects and analyses statistics on economic, population, environmental, and social issues to advise the government. The bureau was established in 1905 and replaced the Commonwealth Bureau of Census and Statistics.

Canberra, Australian Capital Territory, Australia

ManpowerGroup, the world leader in innovative workforce solutions, has been helping clients and candidates win in Australia since 1965. With branches across the nation, ManpowerGroup Australia provides unique value to clients and candidates through recruitment and assessment, training and development, and career management, to outsourcing and workforce consulting. The ManpowerGroup Australia suite of solutions is offered through ManpowerGroup Solutions, Experis, Greythorn, safesearch, Manpower, and Right Management.My primary responsibility involves end-to-end recruitment process, including labour-hire, ongoing, non-ongoing, and bulk recruitment, as well as driving the delivery, strategy, and motivation of the team at ManpowerGroup ACT & NSW Federal and State Government clients.

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Clicks is a specialist IT recruitment company with offices in Melbourne, Sydney, Brisbane and Canberra. A home grown Australian business with global capability, Clicks has been providing contract and permanent recruitment services to Australia’s leading government and blue-chip organisations since 1990. We are part of the $1.5b Tokyo-based OUTSOURCING Inc., (JP:2427), with over 80 staffing and technology brands in 15 countries.Managed the IT recruitment process from the interview to offer stage and beyond. This included sourcing, screening, interviewing candidates, negotiating salary packages and presenting suitable candidates to clients.

Canberra, Australia

• End to end recruitment of contract and permanent candidates for Federal, State and private clients across Australia from sourcing to offer stage and beyond• Contribution to the delivery of suitable candidates for opportunities across ICT team.• Mining internal and external candidate database using Bullhorn and online job portals like Seek and LinkedIn recruiter.• Preparing core skills hotlist with resources who are currently available or in next few months time.• Developing job advertisements and placing them on different advertising portals like Seek, Indeed and LinkedIn. • Recruitment activities such as conducting interviews, reference checks and performing database searches.• Participated in industry networking events to represent the brand and build network of clients and candidates.• Assessing and responding to the needs of each and every client in order to provide outstanding and timely service.• Candidate hand holding for interview preparation, candidate catch up for identifying issues to be addressed to the department by doing site visits.• Proactively liaison with account manager to source the client needs.• Offering consultative CV and interview advice to candidates.

Canberra, Australia

Bunnings is the leading retailer of home improvement and outdoor living products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of large warehouse stores, smaller format stores, trade centres and frame and truss sites, Bunnings caters for consumer and commercial customers. Revenue across the 2018 financial year totalled $12.5 billion. As at 30 June 2018 there were a total of 369 trading locations made up of 259 warehouses, 78 smaller format stores and 32 trade centres, along with three frame and truss centres operating across Australia and New Zealand.

Canberra, Australia

Patiala Area, India

•Perform a key role in developing the solicitation and writing the contract documents. Devise the contract documentation and make revisions as and when need arises.•Supervise the construction site with the Project Manager in day to day activities including recruitment of engineering and supervisory staff.•Monitoring the progress and performance to ensure goods and services conform to the building requirements. Ensure that construction activities move according to pre-determined schedule.•Devise bar-charts in consultation with the Project Manager regarding the progress of work and submit the same to client.•Negotiate the contract rates with the client on behalf of the organization.•Authorizing payments, sign bills, measurement books, receive payments on behalf of EICC. •Deal with all kind of government offices for obtaining required licenses for company to carry out construction activities•Determining the sequence of activities, dependencies, required or desired outcomes, and acceptable performance levels. •Developing a timetable and start and end date for each performance component. Include milestones with accompanying timeframes, and monitoring and reporting requirements.•Co-ordinate the efforts of all parties involved in the contract, which include the Client, Project Managers, Engineers, Architects and sub-contractors.•Maintain all the data and record of the progress of building works and submit the same to Head office on weekly basis.•Identifying potential problems and solutions.•Establishing a procedure, identifying a responsible person and establishing a timeframe for handling noncompliance.

Patiala Area, India

•Managed a team of trainers from 4 Branch Offices.•Responsible for the training of Advisors, Territory Managers, Branch Managers and Area Sales Managers.•Undertaking implementation of the training strategy for the channel in the state/region.•Coordinating with the sales team for training inputs.•Helping working out of training logistics of the business partners.•Organize and make presentations in internal and external seminars•Ensure regular on the job facilitation of GID’s, IID’s and Field observation and development.•Co-ordinate and produce training materials and ensure availability of all training equipment /courseware at all locations•Tracking performance of each constituent, identify productivity limiting gaps and support corrective action, through training and development.•Ensure traction of data on performance, publishing MIS, dashboard, calendar etc. timely and effectively.

Chandigarh Area, India

•Administratively manage a team of 15-20 Customer Service Executives and monitor their performance.•Motivate and recognize them through implementation of the company R & R programs.•Improve quality of service and increase client delight.•Achieve service level and productivity targets for the team.•Analyze calls to identify the root cause of complaints.•Monitor and maintain quality of interaction with customers.•Prepare and submit periodic reports.•Call handling to develop first hand sensing of customer pulse and manage irate customers.•Audit Calls and identify the training requirements of each Team Member.•Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.•Identifying the training requirements of each Team Member and providing the same in the appraisal sheets.•To ensure that at no point in time the floor lacks supervision.•Client interaction as and when required; incorporate feedback into the system.•Give timely feedback with a view towards improving Operational and individual efficiency

New Delhi Area, India

•Handle the teams of Voice and Chat of approx 10-15 agents.•Responsible for the performance of the OJT teams of Voice and Chat till they hit the floor•Weekly Quality Audits and feedbacks•Maintaining Login Efficiency, Average Handle Time (AHT), Breaks and Customer Satisfaction Scores (C-SAT) of the Agents. •Team Huddles after the Shift. •Implementing quality improvement measures as for continual improvement in the services, ensuring higher customer satisfaction matrices•Providing training on the floor on updates from Client•Providing the agents with feedback on their respective call quality scores and giving them training on the basis of their performance.

Certificate Iii In Business Administration, Business Administration And Management, General

Bca, Computers

High School, Commerce