Karun Saxena Email & Phone Number

Network Operations & Engineering Leader | Strategic Planning | Infrastructure Management | Team LeadershipSpearheading network service management for Colt Technologies, driving operational excellence.Architected and implemented strategic network infrastructure plans, ensuring scalability and efficiency.Empowered and mentored high-performing teams, fostering collaboration and innovation.Championed emerging technologies, optimizing network performance and exceeding business goals.Delivered exceptional customer service, cultivating strong relationships and exceeding expectations.

Listed skills include Ospf, Cisco Technologies, Cisco Routers, Networking, and 18 others.

• 

  Manager Network Services

  Colt Technology Services

  Nov 2022 - Present - Gurugram, Haryana, India

  LEADERSHIP & TEAM MANAGEMENT:Spearheaded daily operations, ensuring efficient workflow and meeting project goals.Leveraged individual strengths to assign tasks, empowering team members and maximizing productivity.Resolved internal and external escalations promptly and effectively, maintaining positive client relationships.Guided and mentored a team of L2, L3, consultants, and architects.Single Point of Contact (SPOC) for ISO ISMS, BCMS, EMS, QMS & SMS standards, facilitating audits (internal & external), communication, addressing queries, and providing expert support.TECHNICAL EXPERTISE & PROJECT MANAGEMENT:Developed and maintained critical documentation including runbooks, Visio drawings, SOPs, HLDs, LLDs, risk registers, and DD reports for various clients.Championed smooth network track transition from the incumbent, ensuring continuity and minimal disruption.Masterminded change management, project planning, resource planning, and mobilization, achieving project objectives efficiently.Monitored and reported on service performance against agreed SLAs, driving service excellence.Developed and maintained SIP & KEDB, enhancing technical infrastructure and service delivery.Successfully managed supplier and third-party SLA services, maintaining high service standards.BUSINESS DEVELOPMENT & CLIENT RELATIONS:Proactively promoted new service propositions to clients, expanding service offerings and revenue streams.Effectively managed major incidents and client escalations, minimizing impact and maximizing client satisfaction.Participated in regular review meetings with management and clients, demonstrating accountability and transparency.