Karuppiah M Email and Phone Number

Responsible to prepare daily, weekly and monthly service level and schedule adherence reports.Publish revenue, head count trends monthly / Quarterly basis and report historical statistics and dashboards to internal and external management.Maintain the confidentiality, security, privacy and integrity of the operations/MIS in accordance with the requirements of the business.Smoothly handling the Adhoc reports received from various support functions are addressed with agreed timelines.… Show more Responsible to prepare daily, weekly and monthly service level and schedule adherence reports.Publish revenue, head count trends monthly / Quarterly basis and report historical statistics and dashboards to internal and external management.Maintain the confidentiality, security, privacy and integrity of the operations/MIS in accordance with the requirements of the business.Smoothly handling the Adhoc reports received from various support functions are addressed with agreed timelines. Prepare HR P&L presentation. Variance analysis of business parameters to know the current picture of the business. Show less

Performing reconciliation for cheque book issuance/Account opening & closing, static data amendments which helps the team to prevent the errors.Prepare and maintaining the bank branches rejection data which helps the customer to avoid the application rejections.Handling the Adhoc reports received from ADIB bank branches and addressed with agreed timelines. Delivery the SLA’s and agreed metrics as defined in Scope of work.Designed and publishing KPI and financial update to the… Show more Performing reconciliation for cheque book issuance/Account opening & closing, static data amendments which helps the team to prevent the errors.Prepare and maintaining the bank branches rejection data which helps the customer to avoid the application rejections.Handling the Adhoc reports received from ADIB bank branches and addressed with agreed timelines. Delivery the SLA’s and agreed metrics as defined in Scope of work.Designed and publishing KPI and financial update to the management team on a daily basis. Delivery EOD reports for all branches located in Abu Dhabi, which included the agent’s productivity, utilization, Cheque book issuance, Closed Accounts daily & monthly volume trend and KPI. Show less

Worked for Standard Chartered as a process associate