Karyn Mongold Email & Phone Number

Reported to the Customer Service Manager, ensuring efficient service, while fostering relations for 100 customers in North America. Contributed to customer service performance standards in alignment with corporate goals and objectives. Collaborated with customer service team members to offer customers exceptional service. Quickly and efficiently resolved customer issues.

Amherst Ny

Reported to Senior Vice President of HR & Administration, managed calendars, conference room and video connection logistics, travel arrangements, and office supply inventory. Coordinated events and employee engagement initiatives. Handled confidential documentation and maintained confidential personnel files. Served as point of contact for deliveries, visitors, and job candidates. Drafted and distributed email and communications. Maintained organizational charts. Assisted with welcome packages for newly-hired colleagues. Scheduled Benefits meetings and prepared packages. Successfully organized and executed department- and division-wide employee engagement events. Managed badge system (Sonitrol Security, Great Lakes Building Systems) of 400 users. Assisted with reception duties. Monitored incoming and outgoing mail. Monitored and ordered supplies.

Concord, Nc

Coordinated administrative operations of Corporate Sales Department in the sale of NASCAR sports collectibles. Communicated with clients via telephone and email regarding products and promotions. Interfaced with clients (UPS, M&M's, Kodak, www.goracing.com), to ensure eStore programs progressed smoothly. Generated item pricing quotes for clients. Oversaw Interns in Corporate Sales. Processed and balanced monthly billings. Prepared PowerPoint presentations for clients to generate new business. Coordinated meetings and conference calls.