Karyn Close Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina, United States

• Technical lead on customer solution implementations working in concert with Project Managers
• Drive and lead discovery & requirement sessions
• Design and architect solutions with Microsoft and Innovative-e partner technologies
• Lead project team and actively contribute in the implementation process or designed solutions
• Deliver implementation customer workshops
• Triage issues and bugs with Project Managers

Greenville, South Carolina, United States

Greenville, South Carolina, United States

• Manage up to 30+ projects at any given time (SMB - Enterprise)
• Provide business consultation, guide and educate customers using the Envoy Success Methodology and Framework to give them proactive assistance as they onboard and configure their software
• Maintain product expertise across the product line
• Collaborate in establishing world-class customer service policies, processes and standards
• Lead Functional Design Sessions Workshops, lead collaborative configurations sessions, support deployment
• Perform PM responsibilities when projects do not have a PM allocated

Greenville, South Carolina, United States

• Managed launch of new call center for Fortune 500 client
• Determined & delivered operational strategies via needs assessments, performance reviews, capacity planning, & business reviews
• Served as a liaison between client, senior leadership, functional departments, and contact center to cascade organizational strategies and goals across teams
• Developed comprehensive training checkpoints to analyze training effectiveness & drive improvement
• Responsible for establishment of compliance with standard practices and processes
• Tracked & analyzed performance vs service goals/metrics

Greenville, South Carolina, United States

• KAM for Fortune 500 client directing teams on and offshore virtually
• Liaison between Innovation team, PMO, and client requests (i.e., LOB expansion, technical improvements, improved reporting) to institute technical solutions necessary to improve business objectives
• Overhauled incentive program by reducing payout by redefining structure and reducing monthly payout by 15k
• Managed cloud-based tools to support teams virtually
• Successfully managed business expansion from five LOBs to eleven
• Managed communications with client and various functional departments

Greenville, South Carolina, United States

• Lead Manager to identifying & developing tools, training, to support for both sites and client
• Business PM for new 100k sf facility in the Dominican Republic (construction to grand opening)
• Managed projects with multiple site transitions from acquisitions
• Prepared high-profile documents for client and senior management presentations
• Prepared routine project status reports
• Editor and content writer for company magazine and senior management documents

Simpsonville, SC

• Streamlined and automated processes and reports (migrated from Excel based reporting to PowerBI)
• Managed offshore team of thirteen analysts that perform performance calculations on a regular basis and distribute reports on KPIs for various functional departments
• Developed, executed, and tracked project plans and schedules
• Identified and developed new reporting methods and tools that will lead to improvement in key metrics Identified process improvement, based on analysis and interactions with Operations and support groups.
• Provided data and supporting statistics to track and continually improve, troubleshoot and coach call center staff
• Oversaw and managed the billing of 30 invoices to the client on a monthly basis.

Greenville, South Carolina Area

• Assisted Program Leader / Technical Director with daily project management tasks including updates to project plans and team schedules
• Collaborated with clients to gather project requirements from a functional level
• Tracked project progress at the task level for all team members in Rally Agile Project Management Software
• Developed and completed testing plans prior to all roll-outs
• Utilized Tableau to create visualizations for financial and non-financial reports

Woodbridge, CT

• Account manager to enterprise clients employing a proactive management style
• Effectively communicate with clients to achieve a clear understanding of business needs (both technical & non-technical solutions) in order to develop operational proficiency
• Instrumental in coordinating resources necessary to resolve any IT obstacle to ensure continued operations as well as hands on involvement in resolving technical issues. (Windows, MAC, smart phones, NT file servers.
• Recommend and implement backup and disaster recovery plan to reduce risks to new clients
• Research, document, and implement systems configurations and standards based on client expectations

Milford, CT

• Developed, deployed, and maintained private PHP message board for customers utilizing Iaas & PaaS
• Identify, track and monitor issues for projects working with 100-200 people
• Allocate & manage project budgets (5k – 50k), resources and time for each event
• Coordinate vendor selection, concept development and service fulfillment
• Other responsibilities included customer service, account management, sales, budget & cost tracking

Trumbull, CT

• Project manager responsible for implementation, execution and delivery of migrating the company from three to one email system reducing system and labor costs by over $100K in first year.
• Responsible for defining, planning and automating a streamlined removal of termed email & NT accounts using MS Access & scripting
• Exchange 5.5 SP3 Administration Organizing implementation of support, automation & maintenance
• Implemented Crystal Reporting: Email Traffic, Usage & Performance for upper management
• Managed and Maintained Server Capacity scripting using Hyena
• NT Administration Support, automation & maintenance

Trumbull, CT

• Managed & Coordinated Universe/PICK software standards for all development teams using SCCS.
• Established & Maintained HTML coding and Graphic Development for internal webpages.
• Developed & Implemented MS Access tracking database for SCCS management reports.
• Produced & Maintained HTML coding, JavaScripting and Graphic Development for internal web pages.
• Supported & trained other departments in using HTML and Graphic Software.

Trumbull, CT

• Developed & Enhanced Universe/PICK reports for Medical Management.
• Developed & Enhanced reports utilizing Oracle Reports v2.0 (SQL, SQL*Plus and PL/SQL).

Milford, CT

• Managed, Coordinated & Implemented documentation standards for PICK user applications.
• Trained national and corporate users both one on one and classroom format.
• Developed and populated MS Access database.
• Liason between end user & developers where by correcting software bugs, create Adhoc reports and modify reports using PICK Basic.
• Assisted in preparing briefing charts for high level presentations.

Bridgeport, CT (SAIC)

• Administered, upgraded & documented engineering analysis network containing DOS and UNIX workstations.
• Optimized all PC configurations.
• Developed and populated Borland Paradox database.
• Ported codes in 'C' and Fortran 77.
• Assisted in preparing briefing charts for several high level presentations.