Recruit, interview, and facilitate the hiring of qualified job applicants for open positions; collaborate with departmental managers to understand skills and competencies required for openings. Wrote and designed new recruitment collateral to convey Department value proposition with prospective employees. Overhauled activities and communications for on-campus recruiting.Audited Employment section of Department website; reorganized and rewrote content; partnered with web team for relaunch and continued maintenance.Leading implementation of State of Texas CAPPS Recruit ATS.Conduct New Hire Orientation and ensure smooth, successful new employee onboarding.Manage HRIS system. Ensure all employee records are maintained and updated with new hire information or changes in employment status.Assist employees with benefits-related questions and needs.Communicate with employees and managers regarding employee relations concerns; provide guidance, coaching and recommendations for resolution of issues.Ensure compliance with all federal and state laws.Regularly run HR activity reports; conduct HR analytics.

Educated and advised clients on medical insurance plans, COBRA, ACA, FMLA, ADA, short- and long-term disability, SSI, SSDI, accommodations, and financial assistance programs. Counseled clients struggling with mental health concerns and guided them to appropriate professionals and services.Resolved over 95% of relevant client needs by managing active caseload of 125 patients at a time and documented results in Salesforce. Made initial contact with new clients within 24 hours of assignment; conducted thorough needs assessment, addressed treatment barriers, and engaged community partners to provide 360-degree services. Quickly established trust with patients to ensure sensitive conversations were handled with empathy and care. Complied with Texas Medical Records Privacy Act and HIPPA regulations by maintaining strict confidentiality. Coached patients on how to manage communications with their employers during and after cancer treatment or assisted with job search, resume writing, and interview prep if patients became unemployed.Served on Diversity, Equity, and Inclusion Internal Team. Took the lead on DEI audit of programs, services, and communications and collaborated to implement staff DEI training. Served over 500 patients under the age of 45 by developing and moderating a private Facebook community and writing a monthly email newsletter. Planned and facilitated monthly support groups and special events. Served as BCRC spokesperson; gave lectures, created educational videos, made tv and event appearances to educate doctors, healthcare students, donors, and general public.Led migration of, and beta-tested, Salesforce Lightning for patient care team in order to more efficiently organize, access, and leverage data. Trained staff upon rollout.Trained and mentored 7 newly hired patient care staff to ensure consistent, high-quality case management.

Managed multiple teams and stakeholders on client’s behalf to develop and produce marketing assets for Eloqua marketing campaigns.Produced white papers on thought-leadership topics such as the Internet of Things and Processor Energy Efficiency via interviews with key product engineers and knowledge area experts.Worked with client’s customers to write and produce customer reference videos and case studies.

Managed complete launch cycle from announcement to full product availability; Developed messaging, created and executed multi-channel marcom/product launch plans.Managed press announcement at CES 2011 of the industry’s first multicore family of applications processors, driving significant buzz for Freescale.Piloted division’s first-ever use of Eloqua campaignsDrove launch of internal program around Ease of Use to drive innovation and dramatically improve customer experience across products, software, manuals and training.

Managed consultancy specializing in marketing strategy, customer experience architecture, digital brand planning, and emerging/social media. Clients included: Tribal DDB, GSD&M, On Networks, Ecoalign and Culturelab, working on brands such as Nokia, MasterCard, Pepsi, AT&T and Cancer Treatment Centers of America (CTCA).Managed multi-company collaborative effort for CTCA to map cancer patient experience journeys; developed new tools for pre-evaluation communication to better address prospective patient needs.Evaluated and recommended social media programs and measurement platforms for clients.Managed sourcing of and payroll for contract/project-based employees.

Managed launch and global integration of new Dell B2B messaging/marketing campaign. Key stakeholder in strategically repositioning Dell as a thought leader in the enterprise marketplace.Ran U.S. B2B advertising with $30-$60 Million annual budget. Developed messaging strategy, worked with creative and media agencies to execute integrated cross-platform campaigns.Implemented a global brand architecture, including brand guidelines and marcom review process. Instituted and led global Marcom Council for Dell Medium/Large Business to drive consistency of Enterprise messaging and brand across all marketing channels and customer touch points.