Karyn Dugger, Msml Email & Phone Number

Advises and provides guidance to internal and external customers, regarding contract issues; prepares and presents documents t support contractual decisions to internal and external customers. Work with all departments within State Government Programs and work with State staff in all aspects of the contract. Performs comprehensive contractual reviews/audits, as needed. Establishes procedures to comply with contract requirements, assigns staff to monitor and report on performance standards, and ensures training and procedure manuals encompassing all job functions are current and accurate. Responsible for department budgeting.

Sacramento, California Area

Serves as liaison between Delta and the Department on claims processing and other related operations issues. Monitors contract requirements, cycle time, budgeting, staffing, training, workflow, and processing guidelines. Demonstrate exceptional leadership to a complex and an experienced team of professionals. Oversees, influences and manages the activities, engagement and culture of business unit staff. Contribute to design of business unit vision and strategy and responsibly manage a budget designed to enable success. Serves as project manager conducting necessary research for development and implementation of department projects. Oversees project coordination, work plans, action plans, formal correspondence to the Department, and ensures successful project implementations. Ensure audit department continues to maintain ISO certification requirements. Oversaw Turnover tasks and ensured deliverables to the Department were being met. Acting Director of Operations while Director was absent due to special projects.

Sacramento, California Area

Advises and provides guidance to internal and external customers, regarding contract issues; prepares and presents documents t support contractual decisions to internal and external customers. Work with all departments within State Government Programs and work with State staff in all aspects of the contract. Performs comprehensive contractual reviews/audits, as needed. Establishes procedures to comply with contract requirements, assigns staff to monitor and report on performance standards, and ensures training and procedure manuals encompassing all job functions are current and accurate. Responsible for department budgeting.

Sacramento, California Area

Managed credentialing, customer relations and correspondence staff within Provider Relations department. Ensured provider credentials were maintained and worked closely with the Enterprise to establish criteria and education. Supported the implementation of National Provider Identification (NPI). Monitored and ensured the provider relations education material was adequate and resourceful for the provider community. Responsible for department budgeting.

Sacramento, California Area

Managed staff compromised of management staff and approximately sixty-five union staff. Monitored daily workflow, inventory, cycle time, developed methods to improve quality and efficiency. Oversaw staff development and worked closely with Quality Management Manager and staff to improve quality process and customer service. Served as project manager conducting necessary research for development and implementation of department projects. Ensured processing staff received on-going training. Audit lead for all ergonomic programs and monitoring of staff ergonomic needs.

Sacramento, California Area

Sacramento, California Area

Master Of Science - Ms, Management And Leadership

Bachelor Of Science - Bs, Business - Human Resource Management

Dental Assisting

General Studies

General Studies