Karyn Furstman, Ccx, Ccxp, Xmp Email and Phone Number
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Karyn Furstman, Ccx, Ccxp, Xmp personal email
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As a seasoned Customer Experience (CX) Executive, I have over 30 years of expertise in driving strategic initiatives that enhance customer loyalty, fuel profitable growth, and streamline operations. My background includes leading CX transformations at Fortune 500 companies, notably Safeco Insurance/Liberty Mutual, Washington Mutual/JP Morgan Chase, and Bank of America. My experience extends to building and mentoring CX teams, and providing coaching and consulting services to a diverse range of consumer, B2B, and B2B2C organizations while at Qualtrics, Designit, and Verint. Let's connect if you need a strategic CX partner to elevate your customer experience and business outcomes.
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Founder And CeoCustomersfurstKirkland, Wa, Us
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Founder & CeoCustomersfurst Jun 2023 - PresentAs an accomplished Chief Experience Officer and expert CX coach, I empower CX leaders to rapidly accelerate the success of their programs. I help organizations develop a clear CX strategy and roadmap, build high-performing teams, drive organizational alignment, and overcome roadblocks. I help jumpstart programs by building strong CX teams and establishing a sustainable charter and engagement model. When needed, I act as an interim CX leader to initiate or maintain momentum.
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Bain External AdvisorBain & Company Oct 2024 - PresentBoston, Ma, Us -
Authorized Independent Advisor Of Npsx℠, Powered By Bain & CompanyBain & Company Aug 2023 - Oct 2024Boston, Ma, UsIndependent Advisor of @NPSx NPSx℠, powered by Bain & Company. NPSx sets a new standard in customer experience with world-class tools, technologies, and training to bring together the best of Bain's customer-first thinking, packaged in a simple and accessible way.
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Expert - Fractional Chief Customer Experience Officer & Executive CoachChiefly & Co. May 2024 - PresentSan Francisco, Ca, UsChiefly & Co. is a collective of fractional C-level experts accelerating sustainability for companies driven to do well while doing good. We believe in responsible business excellence as a force for good and we use our domain expertise to deliver sustainable and profitable impact in the real world of today’s modern business environments. -
Fractional Chief Customer Experience Officer (Cxo)Summercamp Network Nov 2023 - PresentThe Summercamp Network is a collection of senior leaders with expertise guiding organizations through startup challenges, scale, growth, and mergers and acquisitions. These leaders are available to provide you with fractional support whether it’s a short-term need or long-term relationship. -
Member, Fractional Chief Customer Experience OfficerFractionals United Aug 2023 - Present -
Vice President, Gtm, Experience Management SolutionsVerint Nov 2022 - Jun 2023Melville, New York, UsResponsible for building Go-to-Market (GTM) strategy & positioning for the $40M Experience Management (XM) portfolio. Built new product offerings for key use cases, enabled sales and service teams. Improved market position while generating qualified leads with C-suite executives. Defined strategy for competitive advantage and value creation for customers. -
Vice President, Head Of Customer Experience (Cx) Strategy & SolutionsDesignit Apr 2020 - Nov 2022Copenhagen, DkDesignit, a Wipro Company. Previously RationalCX acquired by Wipro. Responsible for defining and building CX strategy and solutions offerings. Lead delivery of CX services across existing and prospective customers. Leads Designit's CX Strategy & Solutions Practice including CX Management, Research & Insights, and Brand Strategy Disciplines. -
Senior Principal, Global Cx/Xm Strategy; Senior Experience Management ScientistQualtrics Jan 2019 - Apr 2020Provo, Ut And Seattle, Wa, UsGuided development of future XM product strategy. Supported sales organization and customer adoption of Qualtrics XM platform through CX program design and execution. -
Director Of Strategic Partnerships, SalesforceInsideview, A Demandbase Company Jan 2018 - Dec 2019San Francisco, Ca, UsOne-year consulting agreement. Built and scaled initial Salesforce partnership for SaaS B2B Targeting Intelligence company. Created loyalty, led sales enablement programs, and generated referrals from Salesforce reps, while accelerating pipeline. -
Vice President, Agent & Customer Experience, Process Improvement, Learning & Development ExecutiveLiberty Mutual Insurance/Safeco Insurance 2010 - 2017Boston, Ma, UsDefined customer experience vision, strategy, and roadmap within proven framework for Independent Agents and Customers. Implemented net promoter methodology (NPS), customer journey lifecycle, defined moments of truth, built voice of agent and customer programs, and launched first-ever service training and recognition programs. Directed cross-company Lean transformation. Led training and development for agents and employees. • Improved and sustained increase in agent loyalty. Surpassed new business goals while managing retention. • Directed Lean transformation resulting in productivity gains through frontline engagement techniques and end-to-end process redesign. Used methodology to teach problem solving and value stream thinking at all levels of organization. • Led agent and employee training which improved employee engagement by four points while increasing capacity of trainers. -
Svp, Customer Experience Executive; Svp Division Executive; Retail Deposits & Small BusinessJpmorgan Chase & Co., Formerly Washington Mutual 2002 - 2009New York, Ny, UsJPMC (2008-2009): Led Marketing, Communications and Digital roadmap for Washington Mutual customers into Chase platform. Served as marketing transition executive to lead customer conversion communications for 21,000,000 accounts. Washington Mutual (2002-2008) - Chief Experience Officer for Retail Bank. Defined Customer Experience vision and strategy, executed roadmap. Drove cross-company culture change within proven CX framework by reducing customer pain points and engaging employees. Drove transformational change in delivering customer-focused programs and executive accountability, resulting in top J.D. Power ranking and customer loyalty increase over three years.- Led product and operations organization with full P&L responsibility to grow and retain consumer checking, savings and CD accounts.- Developed and led cross-company small business segment strategy, attained board and executive buy-in, and implemented throughout organization. -
Svp & Marketing/Product Director - Consumer, Small Business And Commercial BankingBank Of America 1992 - 2002Charlotte, Nc, UsHeld various marketing, product and operational excellence positions in Retail, Small Business and Commercial Banking. Led Customer Relationship Management (CRM) national program for sakes and service platform. Six Sigma certified. -
Vp, Management SupervisorMccann Worldgroup 1990 - 1992New York, Ny, UsClients: Washington Mutual, Domino's Pizza. -
Vp, Account ManagerJ. Walter Thompson Worldwide 1987 - 1990New York, Ny, UsClient: LA Fitness Health Clubs -
Account ManagementDdb 1984 - 1987New York, Ny, UsClients: Sea World Parks, Merle Norman Cosmetics, Western Airlines, New Business Development
Karyn Furstman, Ccx, Ccxp, Xmp Skills
Karyn Furstman, Ccx, Ccxp, Xmp Education Details
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Uc Santa BarbaraBusiness -
Uw Foster School Of BusinessPacific Coast Banking School
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Usc Marshall School Of BusinessAdvanced Marketing Studies
Frequently Asked Questions about Karyn Furstman, Ccx, Ccxp, Xmp
What company does Karyn Furstman, Ccx, Ccxp, Xmp work for?
Karyn Furstman, Ccx, Ccxp, Xmp works for Customersfurst
What is Karyn Furstman, Ccx, Ccxp, Xmp's role at the current company?
Karyn Furstman, Ccx, Ccxp, Xmp's current role is Founder and CEO.
What is Karyn Furstman, Ccx, Ccxp, Xmp's email address?
Karyn Furstman, Ccx, Ccxp, Xmp's email address is ka****@****eco.com
What is Karyn Furstman, Ccx, Ccxp, Xmp's direct phone number?
Karyn Furstman, Ccx, Ccxp, Xmp's direct phone number is (206) 473*****
What schools did Karyn Furstman, Ccx, Ccxp, Xmp attend?
Karyn Furstman, Ccx, Ccxp, Xmp attended Uc Santa Barbara, Uw Foster School Of Business, Usc Marshall School Of Business.
What are some of Karyn Furstman, Ccx, Ccxp, Xmp's interests?
Karyn Furstman, Ccx, Ccxp, Xmp has interest in Education, Arts And Culture.
What skills is Karyn Furstman, Ccx, Ccxp, Xmp known for?
Karyn Furstman, Ccx, Ccxp, Xmp has skills like Strategy, Crm, Management, Analytics, Leadership, Strategic Planning, Product Management, Customer Experience, Marketing, Business Strategy, Executive Management, P&l Management.
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