contractor at Smithsonian

Planned, wrote, and reviewed product documentation and monthly release notes with subject matter experts following document development lifecycle guidelines. Edited, updated, and maintained documentation repository and customer knowledgebase in Confluence and SharePoint. Researched, outlined, wrote, and edited content using Jira for project management and Madcap Flare and Word as content creation for customers and our internal teams. Created graphics and diagrams using Snagit and Microsoft Visio.● Scheduled deliverables for new and existing features including updates to user guides, implementation guides, FAQs, and other documentation.Generated and published data dictionaries, Entity Relationship Diagrams (ERD), and other deliverables for new versions of our data model.

Promoted to Senior Technical Writer position.Planned and wrote monthly release notes and other documentation with subject matter experts and product managers and published knowledgebase.Generated and published data dictionaries, Entity Relationship Diagrams (ERD), and other deliverables for new versions of our domain model; Updated JSON files in our Git repository for our custom and proprietary data model to improve data mapping and ease of use for our customers.

Wrote user guides, integration guides, and additional online guides using Madcap Flare for a new Interoperability product. Ensured documentation adhered to the company and Microsoft Style guides.

Financial technology company that provides an integrated solution; assisting clients in buying and selling residential mortgages in the secondary market.Coordinated the testing activities of our implementations team for new client on-boarding, demonstrating software was built to requirements and using Jira for project management and issue tracking.Documented new and existing software functionality and features for team members, using tools such as Jira for project management including writing user stories and creating tasks and confluence for documenting those projects. Wrote test plans in qTest and validated functionality for our portal software, including functional, integration and regression tests; wrote SoapUI tests for eligibility and pricing tests.

Two month project at Delta Community Credit Union planning and executing tests for proper tokenization of PII data. Wrote and executed Teradata queries to verify PII data was properly tokenized. Executed python scripts to verify tokenization of database tables.

Collaborated with team members and designed training manuals for client's complex and customizable software solutions, providing a great resource for future reference.Trained other technical writers on our procedures, processes, and style guides.● Created and ran tests for SQL Server attribute creation product and learned and implemented the creation of these attributes for custom lending application. Researched QA test tools and presented time-saving solutions to managers; implemented and migrated test plans, cases, and artifacts cutting testing time by one-third with well-written tests in Quality Center, including regression tests, ensuring that all business requirements were covered in all areas of applications.

Assisted quality assurance analysts in creating tests for lending and credit scoring desktop applications for Windows and Linux and web applications, gaining skills and expertise leading to a QA position within the company.Planned, organized, and collaborated on the writing and editing of release notes, installation, administrator and user guides for company software products, using Microsoft Word and Visio, Adobe FrameMaker and RoboHelp for text and Snagit or Photoshop for graphics creating consistency across all company documentation. Wrote supporting documentation for Windows and Linux and Mainframe environments including COBOL and DB2.Edited and maintained installation and user guides for SQL Server attribute creation product.Created and updated user training using Adobe Captivate. Maintained documentation in SharePoint. Created PowerPoint presentations for CEO, managers, and other team members.Trained other technical writers on processes, procedures, and best practices for product management and quality assurance.

Coordinated with team in Germany and created content migrations from Structured Adobe FrameMaker to DITA XML using Astoria content management system.Researched, wrote, edited and maintained documentation for power generation and grid management products.Worked with developers, managers and stakeholders to develop requirements and update test plans for new and modified systems. Assisted with Oracle software installation and modifications Coordinated with other team members in the completion of conversion project, including writing and reviewing requirements specifications, planning document, and project scheduleMaintained company division website

Designed, created and maintained an Access database to track risks, issues, action items and deliverables for IT projectResearched and wrote design documents to fulfill business requirementsSupported project management team by maintaining the master project plan with MS Project 2003, to include tracking and reporting on project and deliverables statusCreated forms, tables, queries and reports for Access database

Editing and composing Technical Order Manuals using Epic Editor (SGML) and XPP (XML Professional Publisher) and Adobe FrameMaker; Trained new team members on using Epic Editor and Adobe FrameMaker