Karyn Rhoades Email & Phone Number

• Partner with organizations to create effective procedures and operational processes needed to streamline, grow, and adapt to meet today’s HCM demands
• Fulfil organizational gaps in operations, training, client services and other vital areas; in areas such as Implementation, Benefits, Customer Service, Client Experience, and others.
• Facilitate and document training for organizations and their client bases surrounding their needs
• Navigate organizations through HCM SaaS platform client migrations
• Increase client retention by supporting new SaaS offerings helping make organizations more competitive in today’s markets
• Project Manager confident in meeting timelines and goals across small and large projects, while maintaining communications across organizations and their clients

Oak Brook, IL

Directed organization to a new SaaS Client Platform; including identifying organizational talent needs and increased staff by > 35% to meet those new demands. Incorporated new solutions for our existing client base that consisted of Human Capital Management (HCM) solutions that our client base was demanding. Maintained accountability, Key Performance.

Built effective Customer Experience Team from the ground up by establishing processes and KPI metrics around customer interactions, employee quotas, service implementations and overall product support. Defined roles for technical support, account managers, and Customer Support Manager. Created an effective customer experience strategy focused on driving.

Contribute in designing organizational visions for the future and streamline processes, products and people to effectively meet business needs. Translate visions into specific initiatives for business partners and team members. Foster an environment that embraces change, rapid experimentation and moves forward without fear of failure. Manage change.

Schaumburg, IL

Start-up SaaS organization. Responsible for fostering an environment that encourages innovation with an openness to others' opinions and views. Generating innovative ideas and solutions to problems within customer care center. Expressing to the team the value of doing things in new ways, while explaining rationale for and direction behind decisions..

Oversee daily operations for internal payroll and HR process for large, union organization, in multiple states. General ledger balancing, as well as monthly and annual payroll returns. Assist in organizing annual open enrollment for benefits and company wide United Way Contribution Campaign. Responsible for ensuring accuracy of hourly and salary employee.

Master Of Arts (M.A.), Organizational Leadership

Bachelor Of Science (B.S.)