Karyn Rittenhouse Email & Phone Number

Milwaukee, WI, US

West Allis, Wisconsin, United States

Directs and coordinates all water division activities, including office and field operations; oversees all customer service and billing functions; assists Director of Public Works in the resolution of Departmental Administrative problems; plans, schedules, and coordinates work operations; assigns, directs and reviews the work of subordinates and evaluate.

West Allis, WI

Applying Lean Six Sigma principles to recognize continuous improvement opportunities in the Department of Public Works. Managing the operational efficiency and quality of utility billing and meter shop operations for over 19,000 metered customers. Maintaining documentation of process and procedures for the water utility. Supporting the professional.

Milwaukee, WI

Leading day to day activities of customer support team dedicated to national multi-site portfolios. Improving processes and procedures to deliver exceptional customer satisfaction. Driving revenue and margin volume along with accounts receivable targets. Coaching and training customer service specialist. Establishing metrics and tracking results for.

Milwaukee, WI

Managed the inter-company relationship between Global WorkPlace Solutions and other Building Efficiency groups. Facilitated issue resolution between global clients and service branch offices disbursed globally. Provided service solutions for new and existing global clients. Partnered with service branch to drive process and performance metrics. Exceeded.

Milwaukee, WI

Lead training and development of call center representatives, managed work flow and call flow for national call center, developed reports, managed work in progress resolutions, and handled customer escalations.

Milwaukee, WI

Provided dedicated and focused account management for national service clients, participated as an active account team member by collecting account information, tracking account activity, and providing suggestions that will increase customer satisfaction and improve overall account profitability, and coordinated scheduling, billing, and booking for planned.

Milwaukee, WI

Managed planned service agreement portfolio for national clients. Ensured scope of work and service delivery plan were executed according to the customer agreement.

Handled inbound calls, faxes and e-mail requests for sales orders, return material authorizations, quotations, and customer support for a large client base. Worked extensively with assigned clients, internal branch offices, distributors, original equipment manufacturers, building owners, contractors, government and internal personnel

Milwaukee, WI

Handled inbound calls, faxes and e-mail requests for sales orders, return material authorizations, quotations, and customer support for a large client base. Worked extensively with assigned clients, internal branch offices, distributors, original equipment manufacturers, building owners, contractors, government and internal personnel

Milwaukee, WI

Handling special projects to assist the management of the call center,Streamlining processes and training to team members,Managing the small group force rollover project which involved changing health insurance plans for approximately nine thousand employers

Milwaukee, WI

Handled inbound calls from agents, providers, employers, and policy holders, maintained continuous learning and development on basic medical terminology and health insurance fundamentals for small group policies