Kasander Hanssen Email & Phone Number

Harstad, Troms Og Finnmark, Norway

Department of Water and Wastewater• Projects on renewal of water and waste infrastructure• Updating and importing pipeline data• Working on the operational part• Surveillance of water and waste systems• Processing of applications related to development and renewal of water and waste• Handling of customer inquiries via email and phone

Harstad, Troms Og Finnmark, Norway

• The most popular specialty coffee bar in town with a Cuban influence.• Brewing of coffee on espresso machine and preparation of coffee drinks like latte, cappuccino, cortado, flat white and more.• Hand brewing with V60, Kalita, Chemex, Aeropress and more.• Focus on customer service and the best quality of coffee.• Extensive coffee knowledge.

Greater Málaga Metropolitan Area

• Listened to phone calls by agents.• Evaluated emails that were written by agents.• Coached agents on strengths and opportunities to improve customer service.• Investigated customer relation cases and created reports on these.• Worked against urgent deadlines• Scheduled all coaching sessions.• Created reports of monthly and quarterly key figures.• Set up the file system, created templates for forms and plans.

Greater Málaga Metropolitan Area

• Worked directly with B2B customers.• Booked, modified travel via air, train, hire car, taxi and hotel bookings.• High-intensity workload for POS all over the world.• Focus on high-quality customer service.

Málaga Area, Spain

Administrative work regarding claims and legal cases. Accuracy, efficiency and fast-learning were keywords in this position. I worked with short timelines under pressure, which I enjoyed, and every day was different and rewarding.

Málaga, Andalusia, Spain

In this position I delivered great customer service to a specific customer group. I worked under short timelines with high pressure. It was important to be very consistent in the job. Other tasks included Social Media, helping out Customer Relations with answering emails and occasionally chat.

Málaga, Andalusia, Spain

I worked as a customer service representative and my daily operations consisted of helping out customers with the booking of airline tickets and other inquiries. The focus of my tasks were great service, efficiency, clear communication and problem-solving. I assisted customers through the phone as well as chat.

Harstad

I was hired to start up the daily operations of the coffee bar as well as run it as the daily manager. My tasks included ordering products for the coffee bar, customer service and training of new employees. I worked mainly as a barista and customers and sales was a big part of the job.

Harstad

The job involved refilling products in the warehouse, expediting customers, customer service and sales in the information booth.

Sandviken, Bergen

Worked as a chef and a pizza delivery boy in a team with colleagues. Both these positions included both customer service and sales. Upselling was an important keyword in this job.

Harstad

I was called when I was needed. Worked in a team with preparing scenes for theatrical performances. We also worked with removing all the props and packing them into tour busses.

Harstad

Had a summer job for 4 weeks, and the job was separating the tire from the wheel rim and recycling these.

Academic Year In Málaga, Spanish, Level C1

• Learned the Spanish language and achieved level C1. • Did the DELE (Diploma in Spanish as a foreign language) exam in level B2. •.

Bachelor'S Degree, Chemical Engineering

• Field of study: Environmental Technology • Bachelor thesis: Anaerobic Tank Reactor - Setup and Method. • Included the subjects: Water.