Kasandra A. Email & Phone Number

Texas, United States

Dallas, Texas, United States

Responsible for selecting and implementing sales operational tools, as well as managing sales forecasting processes.· Led a team for CRM tool selection. Implemented training for 70+ sales and account managers on the selected NetSuite CRM tool, resulting in operational efficiency on-schedule and within 60 days.o Key member of the management operations team.

Phoenix, AZ

• Managed the Western Area, including the states of Texas, New Mexico, Utah, and Idaho. Performed bi-weekly visits to the field and was responsible for developing three Regional Managers over a total of 64 stores. Drove.
• Successfully trained three Regional Managers
• Reviewed performance metrics and comprehensively and individually built action plans to optimize performance o Increased area's monthly margin by 79%, within two years
• Worked directly with field teams every other week to increase performance and meet compliance regulations o Demonstrated strong leadership by leading continuous customer service training o Completed store audits and.
• Represented the company concerning compliance matters with local governments

• Managed and trained operations team and field employees on processes resolving customer disputes. Provided operational support for 300 plus stores in eight states. Traveled and acted as a District Manager, Regional.
• Built expertise around customer account management
• Managed hundreds of customer accounts and diffused customer objections by building relationships
• Interviewed operations team members and trained each to become successful in their role
• Trained and managed field employees across the United States.
• Successfully managed three districts, two regions, and multiple stores

• Initiated payment plans for delinquent and repossessed accounts. Resolved customer disputes and complaints. Performed administrative support duties including following up with attorneys on bankrupt accounts. Trained.
• Successfully managed multiple departments administrative duties
• Top collector for 2 consecutive periods after transitioning into account management
• Resolved multiple customer disputes, initiated, and followed up with payment schedules