Kasaun Sims work email
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Kasaun Sims personal email
Result-oriented professional with over 15 years as a skilled senior collection specialist/financial negotiator, specializing in critical problem solving techniques including negotiations of non-real estate, direct mail, personal home loan and auto finance accounts. My responsibilities as a collector included servicing and resolving delinquencies of default loans, bankruptcy proceeding. Alternative workout plans offered to qualified borrowers included repayment or hardship programs like consumer credit counseling and loan modifications based on the customer's debt to income ratio. As a foreclosure representative, my responsibilities included managing assigned foreclosure portfolio to ensure that all required time frames are met, deliverables are achieved and losses are minimized to comply with federal and local laws as well as HSBC mortgage services policy and procedures.
Greenstar Home Services
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Senior Accountant RepGreenstar Home Services Apr 2015 - PresentOrangeFollow defined processes and scripts. Answers incoming calls and places outbound calls over the telephone to set appointments for the company. Organizes and places multiple calls within a specified shift; maintains accurate records of calls placed and results of calls. Maintains daily call reports and productivity goals as required. Ensure that person going on appointment has all necessary information for successful visit. Periodic follow up with customers and prospects. Performs miscellaneous job-related duties as assigned qualifications. Ability to meet and/or exceed established call volume and appointment goals. Excellent customer service skills. Strong telephone skills with a professional telephone voice and etiquette.
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Reservations Billing AgentInterval International Feb 2014 - Apr 2015Lake Forest, CaliforniaAnswer reservation/owner service phone calls. Providing clear, concise and accurate information to all callers. Verifies availability. Handles all owner phone inquiries regarding billing statements, as well as other general questions. Responds to all owner written correspondences. Coordinates reservations for VRI's specials programs such as bonus time, vacation time and any future VRI programs. Verifies and updates with exchange companies, owner memberships and owner deposits. Prints daily reports, updating reservation files and resort activity. Involves data entry of reservation information into system 9900, updating reservation history, owner files, and confirming reservation with the resorts. -
Foreclosure RepresentiveHsbc Mortgage Services Mar 2012 - Apr 2013Pomona, CaliforniaI checked the loan documents on the foreclosure recorded mortgages, notes, recorded assignment of mortgages to make sure the loan amounts, the note and recorded mortgage amounts match, borrowers names are spelled correctly, create new assignments of mortgage to match the legal entity to complete the chain of title on the recorded mortgage for the borrower. Maintain an awareness of all policies, procedures and practices, laws, regulations and rulings governing real estate bankruptcy proceedings and collections-related activity. Ensure appropriate managers are consulted on exception items or those with variance outside of assignment limits and/or standard process flows. Prepare appropriate forms and ensure complete documentation and compliance within established guidelines. Identify, review and clear any and all exceptions that delay the foreclosure process. -
Collections SpecialtistHsbc Dec 2001 - Mar 2012Pomona, CaliforniaCommunicate with customers and stakeholders whose accounts are delinquent and/or over limit to obtain payments. Contact customer by telephone or form letter to adjust, bring current or collect the accounts. Refer unusual situations to higher management. Maintain documentation of all customer contact and location information via on-line collection system; contact creditors, employers and public sources of information to obtain customer location to collect delinquent accounts. Complete other responsibilities, as assigned. In the consumer lending department at HSBC I have collection experience in front-end, mid-range, back-end, pre-charge off, PHL and auto loan collections.
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Customer Service RepresentativeSears, Roebuck And Co. Dec 1997 - Dec 2001Ontario, California.I wrote out and took customer service calls for the customers deliveries on home furniture, TV's, stereos, freezers and refrigerators to make sure the customers products were delivered on time and that their products were working correctly. If the customers products were damaged I would have to write out a claim form and also I would have to contact the driver to make sure the customers products were delivered on time. -
Assistant Sales SupervisorSears Home Improvement Products Jun 1997 - Jul 1997Rancho Cucamonga, CalifFaxing, receiving and taking incoming customer service calls and placing outbound customer service calls. Confirming customer home improvement information for salesmen in the sears home improvement sales department. I also alphabetized and made sure the customer sales invoices were accurate for the consumers home improvement products.
Kasaun Sims Skills
Kasaun Sims Education Details
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Business/Office Automation/Technology/Data Entry
Frequently Asked Questions about Kasaun Sims
What company does Kasaun Sims work for?
Kasaun Sims works for Greenstar Home Services
What is Kasaun Sims's role at the current company?
Kasaun Sims's current role is Senior Representative at "ARS", "Greenstar Home Services" and "Home Depot"..
What is Kasaun Sims's email address?
Kasaun Sims's email address is ks****@****ces.com
What schools did Kasaun Sims attend?
Kasaun Sims attended Chaffey College.
What are some of Kasaun Sims's interests?
Kasaun Sims has interest in Family, Traveling, Working Hard At Work, Reading, Sports.
What skills is Kasaun Sims known for?
Kasaun Sims has skills like Collections, Loan Documents, Customer Service, Foreclosures, Microsoft Office, Microsoft Excel, Microsoft Word, Consumer Lending, Computer Proficiency, Finance, Sales.
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