Oversee day to day operations for the front of house staff, including scheduling, recruiting, training, and retention. Maintain customer satisfaction and ensure lunch and dinner services run seamlessly. Organized community outreach programs to provide education about harm reduction methods such as naloxone nasal spray and fentanyl test strips. Voted best non-alcoholic mixologist by AFTER Magazine, 2022.

Oversaw the day-to-day operations of a women’s recovery home housing up to ten women in early recovery. Facilitated daily groups based on different recovery modalities. Screened potential new clients via phone assessments. Organized monthly alumni meetings and maintained a strong social media presence for alumni members.

Helped to onboard new employees through training and filing appropriate paperwork while maintaining an appropriate training schedule. Maintained an organized database of multiple forms relating to day-to-day operations.

A variety of positions in the front of the house. Able to efficiently handle many tasks at once as well as provide assistance to co-workers in need.

Management position involving a large number of responsibilities including interviewing, hiring, and training new associates. Followed both opening and closing protocols for the storefront and attracted new customers via social media account postings and store signage.

Organized and catalogued shipping manifestos, forecasted weekly store budget by analyzing previous consumer trends, and maintained strong relationships with vendors while utilizing Microsoft Suite and using strong interpersonal skills. Additionally provided customer support and trained new hires.

Associate position with emphasis on producing and maintaining client relationships via ensuring the highest level of customer service during each client’s shopping experience. Opened store credit cards and used sales tactics to drive business.