Kasey Anderson Email and Phone Number
Highly accomplished and results-driven professional with a successful track record in Customer Support, Key Account Management, and Customer Success Management. With over 10 years of experience in customer-facing roles and three years in personnel management, I have honed my expertise in delivering exceptional client experiences, fostering lasting relationships, and driving business growth through customer-centric strategies.π Key Areas of Expertise:- Key Account Management: Proven ability to manage a diverse portfolio of key accounts, tailoring solutions to meet their unique needs and objectives. Committed to nurturing long-term partnerships, driving upsell opportunities, and maximizing customer lifetime value.- Customer Success Management: Experienced in spearheading customer success initiatives, proactively engaging with clients, and ensuring their successful adoption and utilization of products or services. Passionate about driving customer outcomes and promoting product advocacy.π Career Highlights:- Successfully led a team of Customer Success Associates, Trainers and Coordinators, achieving an increase in customer satisfaction with onboarding, implementation and support. - Managed a portfolio of high-value accounts, resulting in revenue growth through upsells and contract renewals.- Developed and implemented a comprehensive Customer Success program aimed to reduce churn rates and increase product adoption, - Collaborated cross-functionally with product and sales teams to provide valuable customer insights, leading to product improvements and enhanced sales strategies.- Customer Support: Adept at providing top-notch support to clients, ensuring their issues are resolved promptly and satisfactorily. Skilled in maintaining high customer satisfaction levels through empathetic communication and effective problem-solving.π Professional Approach:My approach to customer-centric roles centers on active listening, understanding customer pain points, and tailoring solutions to meet their unique needs. I believe in building trust-based relationships with clients, acting as a strategic partner in their success journey.
Connell Material Handling
View- Website:
- jjconnellco.com
- Employees:
- 14
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Branch ManagerConnell Material Handling Aug 2023 - PresentKansas City, Missouri, United StatesAs a Branch Manager at Connell Material Handling, a company with a 90-year history rooted in family values and entrepreneurial spirit, I am responsible for overseeing daily operations, leading personnel, and driving business growth in the KC region. This role also includes managing customer relationships, ensuring efficient workflows, and upholding the company's long-standing commitment to integrity and client satisfaction.
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Manager Of Customer Success, Sales Success & Professional ServicesEquipmentshare Jan 2022 - Aug 2023During my time at EquipmentShare, I was promoted from an entry-level position to lead a 25+ member team in the telematics division (SaaS), where I was able to help increase operational efficiency by optimizing business processes. I developed a customer-centric model that positioned the team as the key liaison and advocate, influencing the product roadmap within the organization. I also designed and implemented customer retention and satisfaction strategies using HubSpot CRM, resulting in a substantial boost in long-term customer value, renewal initiatives, and ARR. Additionally, I provided comprehensive training and coaching to the Success team and beyond, fostering a customer-centric mindset as a core aspect of company culture. In 2023, I assumed leadership of the Sales Success team, leveraging my experience to enhance team culture, business processes, and system efficiencies. -
Manager Of Key AccountsEquipmentshare Jun 2021 - Jan 2022Kansas City Metropolitan Area
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Strategic Relationship ManagerEquipmentshare Nov 2018 - Jun 2021Kansas City, Missouri Area
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Specialist, Research & Real EstateKansas City Area Development Council Jun 2018 - Nov 2018Kansas City, Missouri AreaAs a Specialist in Research & Real Estate at the Kansas City Area Development Council, I fostered partnerships with key regional real estate brokerages and public entities to enhance the local commercial market's appeal and boost new business development. I conducted comprehensive market research, utilizing data analysis tools to attract key business opportunities, directly contributing to the region's economic growth and development. -
Manager, Centurions Leadership ProgramGreater Kansas City Chamber Of Commerce Mar 2015 - Jun 2018Kansas City, Missouri AreaDuring the later half of my time at the KC Chamber, I lead the KC Chamber's premier leadership program, overseeing its budget, vendor contracts, communications, and facilitating yearly programming. In this role I cultivated and strengthened relationships with board members and community stakeholders, enhancing the Chamber's community presence and stakeholder satisfaction. Additionally, I organized recruitment efforts to engage new member participants and served as a liaison for the program and the KC Chamber at external community events. -
Department Coordinator, Public Policy & ProgrammingGreater Kansas City Chamber Of Commerce May 2014 - Mar 2015Kansas City, Missouri AreaAs the Department Coordinator for Public Policy, I managed KC BizPAC, the business PAC for the KC Chamber and Civic Council, where I organized member communications, board meetings, candidate questionnaires and interviews, and managed the budget, financial contributions, and ethics reporting for both Missouri and Kansas. I also coordinated several public policy committees and events, working closely with committee chairs to establish budgets, secure speakers, and align objectives with the KC Chamberβs mission. Additionally, I supported efforts to engage external stakeholders in backing KC Chamber-endorsed policy and community initiatives, such as the Earnings Tax renewal, the defeat of the Religious Freedom Bill (SJR39), and the approval of the city councilβs ordinance for a new single terminal airport.
Kasey Anderson Education Details
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Cum Laude | Ellis Foundation Scholar
Frequently Asked Questions about Kasey Anderson
What company does Kasey Anderson work for?
Kasey Anderson works for Connell Material Handling
What is Kasey Anderson's role at the current company?
Kasey Anderson's current role is Passionate Manager of Customer Success, Support & Operations | Driving Client Excellence and Business Growth.
What schools did Kasey Anderson attend?
Kasey Anderson attended University Of Missouri-Kansas City.
Who are Kasey Anderson's colleagues?
Kasey Anderson's colleagues are John Turek, Ronald Maxson, Jeremy Sams, Jamie Osborne.
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Kasey Anderson
Bentonville, Ar3gmail.com, gmail.com, corteva.com2 (989) 6XXXXXXX
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Kasey Anderson
Dallas-Fort Worth Metroplex
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