Kasey Shaffer, Cpcu, Aic-M, Aic, Ais Email & Phone Number

CATASTROPHE MANAGEMENT AND CLAIMS SPECIALISTPossess 10 years of experience providing exceptional customer service experiences through the coordination, deployment, and delivery of industry-leading claims services. Proven track record of applying highly developed organizational orientation and excellent time management skills to prioritize tasks and complete work according to urgency within fast-paced, deadline driven claims departments. Extensive technical knowledge and frontline experience leading, coordinating, and completing the investigation and analysis of commercial property claims.CORE STRENGTHS- Catastrophe Management- Critical Decision Making - Staff Development- Policy Analytics and Compliance- Workflow Development- Report Preparation - Level 1 Certified Xactimate- Agile Learner PERFORMANCE PROFILE- Demonstrated ability to expertly navigate and work within Chubb's internal systems, while promoting and ensuring compliance with corporate procedures and philosophy- Successful history of fostering strong business relationships and effectively collaborating with both internal claims department and other corporate personnel as well as external underwriting partners and other stakeholders- Leverage strong leadership competencies to identify key talent, mentor upcoming personnel, and actively direct, coach, and develop exceptional file handlers - Utilize excellent verbal and written communications skills to address and engage with diverse audiences to establish and maintain the highest level of professionalism- Independently research shifting industry trends and insurance contract policy to remain educated to all relevant changes impacting claim processing - Results-driven approach to accepting challenges, developing creative solutions, and resolving emerging issues within business environments through the use of innovative skills and strategic implementation of ideas - Proven background managing workloads, schedules and logistics while travelling and working in the field to ensure the successful completion of a wide range and large volume of investigations

Listed skills include Insurance, Claims Management, Property Claims, Xactimate, and 6 others.