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Kasey Smith is a Sr. Product Manager at Embrace. He possess expertise in team leadership, computer hardware, inventory management, power tools, electro mechanical troubleshooting and 18 more skills. Colleagues describe him as "I’ve had the privilege of working with Kasey for several years and I owe my success in part to Kasey’s unwavering support and partnership as a peer. To say that Kasey is extremely knowledgeable is a gross understatement. He makes it a point to truly understand whatever issue he is dealing with, working from the inside-out and reverse engineering processes by starting with the end goal in mind and putting the pieces of the puzzle together so that execution is flawless. Kasey is an invested type of individual – it’s 100% or nothing with whatever endeavor he takes on. He is always there to help, offer insight, and looks at all possible outcomes before selecting a solution. Kasey is also extremely patient and drops whatever he’s doing to help someone in need. He truly is the definition of a team player and any organization would be lucky to have him on their team. I highly recommend him for any position that requires collaboration, team work, and innovation, as Kasey will undoubtedly deliver."
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Sr. Product ManagerEmbraceQueen Creek, Az, Us
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Software Product Manager, Data & AiChargepoint Oct 2022 - PresentCampbell, Ca, Us- Developed and deployed industry-leading Predictive Analytics platform for EVSE network. Using telemetry, session trends, and other metadata to predict, correct, and report on anomalous conditions and failures automatically. Reduced false positive rates by 62% in first quarter.- Developed and deployed internal LLM assistant to assist in troubleshooting and remediation of hardware and software, Natural Language to SQL for data analysis, and administer changes.- Developed and deployed Uptime and Reliability data models that adhered to NEVI, CEC, and other regulatory requirements- Defining roadmaps using performance and usage data for cloud and embedded software- Member of ChargeX Consortium (Partnership between US National Labs, Joint Offices, and EV industry leaders)- Advisor on board to the state of California for uptime and reliability standards and regs -
Senior Manager, Industrial Support EngineeringChargepoint Oct 2020 - Nov 2022Campbell, Ca, Us- Launched first of it's kind, high-power, distributed charging system for Fleets- Guiding development of Support Engineers through continued education and vocational skills development including Linux System Admin, Networking, Python, API's, and Electrical/Electronics Engineering- Developing Support Operations for Mission Critical charging with resolution SLA's inside of 24 hours- Working cross-functionally with Product Management, Engineering, Marketing, Sales, and Program Management to develop product offerings, programs, and execution strategies for Fleet verticals- Designing scalable solutions that include automation, tool, and knowledge base development
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Manager, Owner And Partner SupportChargepoint Jul 2016 - Oct 2020Campbell, Ca, Us- Grew staff of 7 into two separate lines of business totaling over 40 frontline and supervisors - Spearheaded new revenue generating customer onboarding department- Developed new staffing model that more accurately forecasted staffing needs- Designed, executed, and advised on development of all levels of reporting and structure for entire support organization- Lead innovations in CRM processes and was key advisor in migration from Zendesk to Salesforce
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Technical ManagerPeter Piper Pizza Sep 2014 - Jul 2016Phoenix, Arizona, Us -
Senior Games TechnicianDave & Buster'S Inc. May 2012 - Jul 2014Coppell, Texas, Us
Kasey Smith Skills
Kasey Smith Education Details
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Chandler/Gilbert Community CollegeArtificial Intelligence & Machine Learning -
Chandler/Gilbert Community CollegeComputer Science
Frequently Asked Questions about Kasey Smith
What company does Kasey Smith work for?
Kasey Smith works for Embrace
What is Kasey Smith's role at the current company?
Kasey Smith's current role is Sr. Product Manager.
What is Kasey Smith's email address?
Kasey Smith's email address is ka****@****ers.com
What is Kasey Smith's direct phone number?
Kasey Smith's direct phone number is +148023*****
What schools did Kasey Smith attend?
Kasey Smith attended Chandler/gilbert Community College, Chandler/gilbert Community College.
What skills is Kasey Smith known for?
Kasey Smith has skills like Team Leadership, Computer Hardware, Inventory Management, Power Tools, Electro Mechanical Troubleshooting, Budgets, Low Voltage, Mechanical Assemblies, Quality Assurance, Hardware, Hands On Training, Soldering.
Who are Kasey Smith's colleagues?
Kasey Smith's colleagues are Matt Cappucci, Anastasia Boutziouvis, Mahwish Raheel, Karun Sharma, Erika K., Sonam Khatri, Mona Saraf.
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