Kasey Crosby

Kasey Crosby Email and Phone Number

Support Engineer at California Community Colleges Technology Center @ California Community Colleges Technology Center
Kasey Crosby's Location
Yuba City, California, United States, United States
Kasey Crosby's Contact Details

Kasey Crosby personal email

n/a
About Kasey Crosby

My objective has always been to build trust, provide excellent customer service and build mutually beneficial long lasting relationships. I have spent my professional career providing technology solutions, training and support for clients with all levels of technical expertise.

Kasey Crosby's Current Company Details
California Community Colleges Technology Center

California Community Colleges Technology Center

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Support Engineer at California Community Colleges Technology Center
Kasey Crosby Work Experience Details
  • California Community Colleges Technology Center
    Support Engineer
    California Community Colleges Technology Center Jan 2018 - Present
    • Serves as the primary technical team contact for statewide colleges and the CCCTC Tier 1 support (call center) personnel• Troubleshoots and develops technical solutions related to software and setup errors in support of grants administered by the CCCTC• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion• Monitors the community support site and creates work items to coordinate work in the change management application• Closely tracks and leads progress towards resolution of critical items while keeping statewide college personnel informed, per service level agreements• Works closely with Product Manager(s) to assist in prioritizing change requests; facilitates access for personnel to assist with project planning• Supports implementation teams at statewide colleges to integrate with CCCTC technical projects• Creates scripts and employs development tools to assist in analyzing the more technically difficult problems, identifying defects and recommending solutions• Coordinates inquiries/change requests/work orders with other technical team members to assist in the delivery of project milestones to meet stakeholder expectations
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  • Dkc Consulting
    Owner
    Dkc Consulting Jan 2006 - Present
    Yuba City, California Area
    • Develop and design websites using Dreamweaver and Photoshop• Manage multiple, concurrent projects from concept to completion• Install, configure and customize web applications i.e. WordPress, ASPDotNetStorefront, DotNetNuke• Modify PHP code within WordPress plugins and widgets to meet the needs of clients• Implement and maintain databases using MySQL, SQL and/or Access• Design marketing strategies utilizing print, promotional items, websites and social media• Maintain close relationships with clients throughout the design and development phases of their project(s)• Submit requests for quotes (RFQs), sales orders, purchase orders (POs) to a variety of vendors• Develop client quotes, proposals and contracts
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  • Butte College
    User Support Services Technician
    Butte College Sep 2015 - Dec 2017
    • Responded to student, staff and faculty requests for technical assistance in person, via phone and e-mail• Maintained the User Support Services MyBC portal site (SharePoint)• Maintained technical knowledgebase• Developed and presented technical trainings for faculty and staff• Diagnosed and resolved technical hardware and software issues or assigned them to the appropriate technician• Facilitated acquisitions and procurement of hardware and software, located vendors, obtained quotes, prepared purchase orders and ensured timely installation
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  • Butte College
    User Support Services Supervisor
    Butte College Jul 2010 - May 2013
    • Provided leadership and direction for the department• Oversaw the service desk ticketing system by running daily and weekly reports• Provided final approval on all technology purchases for the District• Developed and managed the User Support Services budget• Supervised User Support Services staff and student assistants• Responded to student, staff and faculty requests for technical assistance in person, via phone and e-mail• Maintained the User Support Services MyBC portal site (SharePoint)• Maintained technical knowledgebase• Developed and presented technical trainings for faculty and staff• Diagnosed and resolved technical hardware and software issues or assigned them to the appropriate technician• Facilitated acquisitions and procurement of hardware and software, located vendors, obtained quotes, prepared purchase orders and ensured timely installation
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  • Butte College
    User Support Services Technician
    Butte College Dec 2008 - Jun 2010
    • Responded to student, staff and faculty requests for technical assistance in person, via phone and e-mail• Maintained the User Support Services MyBC portal site (SharePoint)• Maintained technical knowledgebase• Developed and presented technical trainings for faculty and staff• Diagnosed and resolved technical hardware and software issues or assigned them to the appropriate technician• Facilitated acquisitions and procurement of hardware and software, located vendors, obtained quotes, prepared purchase orders and ensured timely installation
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  • Butte College
    Administrative Secretary I / Iii
    Butte College Jul 2006 - Nov 2008
    • Coordinated the nursing student program application process• Maintained waiting and class list databases for the nursing, respiratory care and paramedic programs• Designed and developed a new database using Access to replace the non-relational FileMaker Pro database• Website content manager for Allied Health and Agriculture departments• Supported Career & Technical Programs faculty and staff• Maintained agriculture budget; prepared budget transfers, expenditures and encumbrances
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  • Ardeotech Business Solutions
    Operations Manager
    Ardeotech Business Solutions May 2003 - Jun 2006
    • Designed and developed web pages using ASP.NET and C#• Designed and implemented databases using SQL Server and Access• Utilized Visual SourceSafe for source and version control• Developed and implemented web marketing plans including PPC advertising, SEO and social media marketing • Managed all graphic design efforts for web, print and promotional product projects• Trained clients on the use of web products: Rainbow Portal, AspDotNetStorefront and custom built applications• Oversaw technical support for clients and staff
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  • Walmart
    Management Intern
    Walmart May 2001 - Sep 2002
    Chico, Ca
    • Coordinated and led a re-mod of the hardware department• Provided training and direction to department managers o Reviewed out of stock items o Inspected department for possible safety issues o Provided feedback on department cleanliness and overall appearance• Delegated store responsibilities to all personnel o Conducted staff meetings to delegate responsibilities among the departments o Temporarily re-assigned people to other areas of the store as needed• Directed front-end operations, including Cashiering and Customer Service • Assisted in training new employees on the use of registers and Telxon handheld devices• Worked up to 16 hours a day to prepare for inventory as a crucial part of the inventory prep crew• Responsible for merchandising and stocking the Electronics and Sporting Goods departments
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  • California State University, Chico
    Student Assistant
    California State University, Chico Aug 2000 - May 2001
    • Designed and updated departmental and staff websites• Coordinated the implementation of TracDat, a statistical/research program• Assisted with customer relations while assigning students appointment times
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  • Webeagle Design
    Junior Programmer
    Webeagle Design Sep 1998 - May 2000
    • Migrated existing Access database to SQL• Utilized Visual Basic to develop a desktop and reporting application• Developed an online registration portal using ASP• Designed company corporate identity, designed and managed company website

Kasey Crosby Skills

Html Web Design Leadership Social Media Marketing Management Photoshop Training Microsoft Word Powerpoint Microsoft Excel Program Management Web Applications Web Development Access Graphic Design Seo Wordpress Windows Crm Marketing Budgets Social Networking Computer Hardware Social Media Dreamweaver Adobe Acrobat Troubleshooting Sharepoint Online Marketing Microsoft Access Outlook Php Website Development Datatel Quickbooks Css End User Training And Support Search Engine Optimization

Kasey Crosby Education Details

Frequently Asked Questions about Kasey Crosby

What company does Kasey Crosby work for?

Kasey Crosby works for California Community Colleges Technology Center

What is Kasey Crosby's role at the current company?

Kasey Crosby's current role is Support Engineer at California Community Colleges Technology Center.

What is Kasey Crosby's email address?

Kasey Crosby's email address is kc****@****ing.com

What is Kasey Crosby's direct phone number?

Kasey Crosby's direct phone number is +153089*****

What schools did Kasey Crosby attend?

Kasey Crosby attended California State University-Chico, Butte Community College, Tri-State University.

What are some of Kasey Crosby's interests?

Kasey Crosby has interest in The Last Airbender (Tv Series), Linkin Park (Band), Carrie Underwood, World Of Warcraft, Law And Order Svu (Tv Series), Avatar, Children, 24 (Tv Series), Castle Age, House (Tv Series).

What skills is Kasey Crosby known for?

Kasey Crosby has skills like Html, Web Design, Leadership, Social Media Marketing, Management, Photoshop, Training, Microsoft Word, Powerpoint, Microsoft Excel, Program Management, Web Applications.

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