Kasey Duncan Email and Phone Number
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Kasey Duncan is a Sales Manager at CooperSurgical (Stem Cell) at CooperSurgical. They possess expertise in training, call centers, recruiting, leadership, management and 27 more skills. Colleagues describe them as "Kasey is a very kind and approachable person. He displays integrity and compassion in his dealings with other people. He is professional, reliable and honest. Anytime I have a question or need clarification on something, I know I can turn to Kasey. I have worked directly under Kasey for over a year and have never had a single issue, nor have I ever heard of another person taking issue with Kasey's management style. It is a pleasure to know and work with Mr. Kasey Duncan." and "Kasey's well rounded, extensive background in contact center services makes him an extremely valuable operational expert and call center manager."
Coopersurgical
View- Website:
- coopersurgical.com
- Employees:
- 800
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Sales ManagerCoopersurgical Jun 2019 - PresentTucson, ArizonaCBR - Newborn Stem Cell Division
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Newborn Stem Cell EducatorGenerate Life Sciences Jan 2018 - May 2019Tucson, Arizona AreaCBR - Newborn Stem Cell Division -
Collection ManagerGc Services Limited Partnership Jan 2012 - Nov 2017Tucson, Arizona Area* Exclusively responsible for oversight and performance of client portfolio which included monthly budgets in excess of $3M collected* Proven ability to competently interact, negotiate , collaborate and consult effectively with multiple levels of diverse team members, include Senior Executives* Supportively directed multiple teams, including performance and compensation reviews* Successfully executed vigilant internal and federal quality assurance measures
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Senior Assistant ManagerGc Services Jan 2010 - Jan 2012Managed 4 Unit Managers with teams of 10-12 account reps each* Responsible for interviewing and selecting candidates for Unit Manager, Manager in Training and Account Representative positions, forming effective and capable production teams* Assisted in recruiting efforts by attending multiple job fairs* Ensures compliance with all specified FDCPA, state and city laws and provisions* Responsible for forecasting staffing needs as well as monthly revenue projections* Client liaison for responsible client
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Assistant ManagerGc Services Oct 2006 - Jan 2010* Responsible for interviewing and selecting candidates for Unit Manager, Manager in Training and Account Representative* Assist in recruiting efforts by attending multiple job fairs* Responsible for building and maintaining a capable and well-trained staff of employees* Ensures compliance with all specified FDCPA, state and city laws and provisions* Supervise all Unit Managers, up to 6, which includes completing performance reviews, monitoring, disciplining, training and development for both collection and skip trace departments
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Assistant Call Center ManagerInfonxx 2000 - 2006* Managed up to 13 Team Managers with a total of 300 FTE* Managed Workforce Analyst and Workforce Monitors* Responsible for interviewing and selecting candidates for Team Manager, Lead CSR, Workforce and Training positions* Assisted with recruiting efforts by attending multiple job fairs* Participated on the transition team to establish a new call center in the United Kingdom -
Operations SupervisorFirst Data Corporation 1993 - 2000* Supervised a team of highly trained Operators – average team size 25-35* Provided annual merit review to all team members* Managed team’s performance to meet department goals and contractual agreements* Conducted monthly communication meetings & one on one sessions with direct reports* Analyzed call volume/staffing to determine efficiencies and recommend solutions* Acted as a liaison between corporate product development and the Center to disseminate pertinent training information* Utilized DDI Targeted Selection guidelines to interview and select applicants for both exempt and non-exempt positions
Kasey Duncan Skills
Kasey Duncan Education Details
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General Studies
Frequently Asked Questions about Kasey Duncan
What company does Kasey Duncan work for?
Kasey Duncan works for Coopersurgical
What is Kasey Duncan's role at the current company?
Kasey Duncan's current role is Sales Manager at CooperSurgical (Stem Cell).
What is Kasey Duncan's email address?
Kasey Duncan's email address is ka****@****ail.com
What is Kasey Duncan's direct phone number?
Kasey Duncan's direct phone number is +171377*****
What schools did Kasey Duncan attend?
Kasey Duncan attended Pima Community College.
What skills is Kasey Duncan known for?
Kasey Duncan has skills like Training, Call Centers, Recruiting, Leadership, Management, Human Resources, Process Improvement, Team Building, Coaching, Employee Training, Microsoft Office, Interviews.
Who are Kasey Duncan's colleagues?
Kasey Duncan's colleagues are Sean Mcgrath, Eric Nesbit, Melissa Maniaci Caruso, Karen Moschet, Cristofer Muñoz Salas, Noemi Kyle, Laurent Mougel.
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