Kasey Johnston Email & Phone Number

Irving, Texas

-Managed a team of 10 Auto Claims Customer Service Representatives. -Motivated and encouraged team members to surpass company set goals/metrics.-Established and executed development objectives for each team member.-Developed & provided ongoing coaching and training to team members.-Responsible for performance management/evaluations.-Resolved complaints, escalations and coverage investigations.-Champion of change as the company promoted a Lean Management roll out.

Irving, Texas

Claims Leadership Rotational Program- Selected from distinguished group to participate in three department rotations developing management and leadership skills. - Initially assigned to assist in customer automotive claims investigating liability and negotiating settlements.- Promoted to Bodily Injury Specialist in 7 months. - Negotiated settlements for first and third party injury claims.- Investigated coverage and liability.- Analyzed medical injuries to draw sound conclusions for negotiating settlements.- Settled direct deal, attorney representative and litigated injury claims.

Fort Worth, Texas

- Met all deadlines for bidding construction jobs.- Quoted fixture prices for 3-6 commercial jobs daily.- Insured accurate and timely payment of invoices.- Managed accounts receivable.- Maintained a weekly payroll for 25 employees.- Entrusted to have access to bank accounts & deposit all receivables.

Washington Dc

- Assisted with bi-weekly purchases of poultry and egg products for the School Lunch Program.- Responsible for releasing confidential purchases to US Press Services and hand deliver to the Secretary of Agricultures office.- Assisted in the compilation of the 2010 Federal Acquisition Regulation directed to the Commodity Procurement Programs, including organizing, summarizing, and formatting sections of the regulations.- Attended briefings on all updates in the AMS- USDA weekly and thereafter typed minutes to report back to my branch.- Worked closely with the Food Defense Agency in order to help contractors maintain current standings with regulations.- In charge of publishing the Weekly Update Report for USDA - AMS.- Verified shipping point changes with contract requirements and faxed and mailed all original signed copies to their respective destinations.

Bs, Agriculture Economics

Activities and Societies: AgEcon Society, College of Agriculture Representative, Fish Camp Counselor, Help One Student To SucceedStudies.

Education record